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Mark J. Bollman | President | Creative Colors International

Creative Colors International: Restoring Originality of Your Precious Belongings

It’s one of the most fascinating and joyful moments for people when they buy the things they’ve really desired for a long time. It could be their first car with a scintillating interior, an appealing sofa with a smooth comforting fabric, a customized chair perfect for work, and many such crafted things, personalized as per their needs and taste.
However, just like everything else, these loved possessions lose their radiance, captivating features and applications as time passes by. They become dull, get torn and worn off from the natural grace that they once had. In such times, users or customers look for companies that can revive their belongings and bring back the newness. Though many companies in the market promise to repair and restore things to their original forms, we at Insights Success, believe Creative Color International can provide an unmatched service over most of them.
The original co-founders of the business Jim and JoAnn Foster, with their extensive industry experience and passion to start their venture, turned the ignition key of CCI’s first mobile van in 1980. Back then the company was known as J & J’s Creative Colors, Inc.
As growth continued through years, and additional mobile units were added in the Chicago area, customer demand spurred the necessity of opting to adopt a franchise model to fuel expansion. Hence, to serve its rising customer base and expand its footprint across the United States, the company was transformed and renamed Creative Colors International Inc.
Today, under the leadership of Mark J. Bollman, President of CCI, the franchisor continues to repair and restore damaged items back to their original grace.

“CCI values its team members and provides franchisees with ongoing support by staying tuned in to market conditions in each sector.”

Exhibiting Distinction
CCI’s certified technicians are equipped with the latest advanced equipment, products and repair processes in the industry. They eliminate scuffs, scratches, gouges, scrapes, rips, tears and color fading, which occurs over time due to normal wear and tear. This, in turn, helps its customers to save costs by repairing damaged items versus buying replacements.
The franchisees’ business has grown by providing customers with quality repairs, superior customer service and value. The business model has helped the franchise expand its footprint. For example, CCI has recently decided to promote leather apparel repair. Though it is an additional service in its wheelhouse, it is not a common request. A customer brought a family heirloom, a vintage Chicago Bears jacket that was faded and worn. The franchisee’s technician was able to restore it to its original form and help the company to start promoting its leather apparel repair skills.
Converting Challenges into Opportunities
CCI’s goal is to develop products and services that bring value to its customers. As the outbreak of COVID-19 has created hurdles for other companies to deliver their services, CCI has been developing solutions to protect and deliver quality services to its customers in such dire circumstances. The pandemic has promoted the franchise to work directly with its manufacturers. It has recently introduced a sanitizing and disinfecting solution that also eliminates odors. This new product can become a game-changer for many of its clients in the car rental business, healthcare and restaurants, as they grapple with customer safety during this epidemic.
CCI’s Franchisee Model
CCI makes it a priority to listen to its franchise owners and staff. It believes that people, if provided with the right tools, can become very successful under its business model. Thus, CCI’s initial training is followed up with periodic seminars and an ongoing support team to assist technicians and franchisees with any concerns. It ensures that its franchisees are aware of the latest trends in the market that can help to spark innovation and business growth.
As CCI is a service-based business, the franchisee is adaptable and flexible to resolve its customers’ problems. It aims to get the job done right the first time, at a fair price and with a smile.
Taking Care of the Environment
Apart from working with  EPA-approved products to sanitize workplaces during the COVID-19 pandemic, CCI regularly takes initiatives to preserve the environment. For the past 25 years, CCI has been an innovator and leader in using water-based products, which has less odor and is safe for the environment.
The franchise has switched from solvent products for the benefits of protecting its clients and customers’ environment. Its quality-controlled manufacturing processes ensure CCI products are clean, non-toxic, non-hazardous and biodegradable. Also, by offering repair and restoration services, the business model naturally reduces water and promotes recycling.
Setting New Benchmarks
Providing such remarkable products and services helped the franchisee gain incredible profits and nationwide recognition. Recently, CCI reached $20 million in its systemwide sales. In 2020, the franchisee has been featured in Entrepreneur magazine’s Franchise 500 list for the second consecutive year. The ranking recognizes CCI’s outstanding performance in areas such as franchise unit growth, financial strength, stability, and brand power.
Later this year, the company plans to expand its national footprint with its first franchise in Hawaii. The company strives to adapt and develop innovative approaches that will allow its customers to keep their beloved belongings with them for a long time.
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