Over the last decade, many business owners in the logistics industry did not consider that the professionality and responsibility of their drivers had such a massive impact on reputation; fleet drivers represent the business in many ways.
Fortunately, things have changed as it started to create endless problems for the various companies in some very costly ways. They needed to ensure that they were not developing reputational damage, potential lawsuits, employee injury payouts, vehicle repair costs, and others.
Therefore, finding responsible, experienced, and reliable drivers is vital because reckless driving can harm your business in these ways.
Once customers know your drivers are reckless with their packages, they tend to withdraw as they don’t want to lose money because of undelivered or damaged goods. Even though there is insurance involved, the admin process itself is a time-consuming nightmare. If any issue is frequently associated with your company, be rest assured your bottom line will be significantly affected.
To avoid this, instill as company policy that all drivers are to take extra precautions on the road, which will directly impact their employment if not followed through.
Facing a lawsuit is the last thing you need as a business because if your new or older customers get wind of this, they will also begin to doubt your ability to deliver. These lawsuits can come from people involved in an accident with your drivers or current customers who were not happy with service delivery. The failure to deliver good service comes from either goods that were delivered damaged due to impaired driving or accidents incurred while driving recklessly.
Trucking attorneys usually come in and save the day, but then again, that’s another outlay your business could have done without.
Employee Injury Payouts
Suppose your employee gets injured while on the job; there will have to be payouts for their medical bills. Unfortunately, whether or not it’s their fault, which means you will have to spend money on unnecessary costs that might not necessarily recover because of your receding client base due to bad service. Even though you might only have to pay a portion of some charges, it is still a cost that you could have easily avoided with a little more care and caution.
Vehicle Repair Costs
These can be the worst as you don’t know how much your pocket will be dented until you get to the mechanic. Depending on the seriousness of the accident, keep an open mind about what this expense will look like, which could either be very expensive or pretty cheap; either way, the cost is understandably not ideal.
Harm To Your Bottom Line
Anyone getting into business does not do it to make a loss or watch themselves fail. And anything that ends up destroying your bottom line calls for concern and remediation. Reckless driving is an unfortunate but avoidable example.
Begin with putting measures in place that force your drivers to behave themselves on the road. Some have put up a contact number on the delivery vehicles that encourage other drivers to report bad driving experiences through any of their cars. Others place cameras in the vehicle that report back to the depot showing the driver in real-time and how he will be conducting himself.
So, while you might be focusing on finding the best tax software, defining your marketing strategy, or other important business elements, you should also prioritize safe driving to safeguard your logistics business.