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Chella Palaniappan | Vice-President & Client Services | Trigent Software

Trigent: Driving the Digital Transformation Journey

With the growing demand for automation and technology, there has been a consistent boom in the IT sector. IOT, cloud computing, AI, security etc are the IT services being served to clients by the best software companies in the world. Trigent is one of the leading companies helping clients to transform their business, operation, and technology models with the rapidly changing digital technology.
We at Insights Success are delighted to introduce you to Chella Palaniappan, the VP-Client Services at Trigent. Here he talks about the services of Trigent, his professional journey, and many more topics.
Below mentioned excerpt is the highlight of the interview:
Briefly describe your company and its vision and mission.
Headquartered in Boston Area, US, Trigent Software, Inc. is a global technology service and solutions company with a proven record of propelling clients to business success for more than two decades.
Our mission is to help our clients in “Overcoming Limits”; whether it pertains to Competitiveness, Productivity, Technology Complexity, Time or Budget Constraints.
With offices in the US and India, the company offers cutting-edge technology to a wide range of industries, including manufacturing, financial services, retail, healthcare services. It caters transportation & logistics, insurance, e-commerce, high tech, real estate, and education.
Armed with a diverse pool of talented professionals and leading-edge practices, Trigent is well-positioned to help grow clients’ business and catapult them to the next orbit. Trigent provides clients the flexibility, security, and scalability they require to realize their business goals.
Our track record is stellar and speaks for itself: we have developed and deployed more than 600 custom applications in record time to businesses of all sizes.
Brief us in detail about the services/solutions/products your company offers.
Over the last two decades, Trigent has established itself as a go-to technology partner for helping businesses innovate and stay ahead of the curve. From a modest beginning as a provider of Custom Application Development, Outsourced Product Development (OPD), and Application Integration & Maintenance, Trigent has evolved and expanded as a leading enabler of enterprise digital transformation.
Our current focus is on helping organizations adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. We offer end to end consulting services, design, development, and managed services. The managed services include Artificial Intelligence, Machine Learning, Infrastructure, Cloud, Mobility, BI and Analytics, Product Engineering, QA & Testing, IoT & Big Data.
It enables clients to embark on a digital transformation journey to embrace a new business model/strategy, offer superior customer experience to end-users, adopt efficient customer and employee engagement models. Equipped with deep-domain expertise and industry best practice, Trigent empowers businesses of all sizes with services and solutions that enable them to make swifter & smarter decisions.
What are the current trends in the market which your company caters to? Give us your views on what can be the future.
We are witnessing the Fourth Industrial Revolution or the Digital Revolution. According to Gartner, 75% of businesses will be digital or have digital transformation initiatives underway by 2020. Of these efforts, only 30% are predicted to be successful. The report predicts that global AI-derived business value will reach nearly $3.9 trillion by 2022. By 2025, 80% of enterprises will migrate entirely away from on-premises data centers to colocation, hosting and cloud leading them to shut down their traditional data center.1
Trigent is leveraging digital technologies like AI, ML, IoT, Voice-based interfaces, DevOps, Cloud, Big Data, BI & Analytics, Mobility, Chatbots, and Blockchain, among others to catapult our clients to the next orbit. We are helping them accelerate their digital transformation journey and embrace their digital future. Our services are geared to help organizations adapt and thrive amidst digital disruption by making them agile, intelligent, predictive, and hyper-aware.
What are the benefits that your clients receive which makes them choose your company over your competitors?

  • Innovative user experiences

For Aetrex Worldwide, Inc, a global leader in comfort shoes, orthotics, and wellness products, we helped launch an innovative iPad based mobile foot-scanning app for their young customers.  The avatar, Albie, is currently available in many DSW locations.

  • Better ROI on global investments & efficient utilization of assets

For a leading international NGO focused on human rights and law enforcement, had issues on handling their global operations, and catering to their IT requirement of regionally scattered employees. We managed their end to end IT Infrastructure for 24 global locations, effectively maintain, test and run mission-critical applications collecting information from field officers scattered globally. We built donor portals using Salesforce technologies, managed their SharePoint farm, developed intelligent reports for better decision-making.

  • Intelligent analytics & faster customer response

NEPC is one of the largest independent full-service investment consulting firm servicing 300+ retainer relationships, representing assets of $1.5 trillion with approximately $65 billion in alternative assets. With Trigent’s new intelligent analytics-driven engine, the company experienced a reduction in production time from several days to 2 or 3 hours.

  • Quick and seamless transition to new technologies

PG Calc, a global company in planned gifting and gift administration, is impressed by Trigent’s expertise in Microsoft Stack and extensive insight into a niche industry. They benefited from a quick and efficient transition of 600 existing customers to the new platform.

  • Reduced field failures and better customer satisfaction

For a leading provider of integrated school safety and visitor management technologies, Trigent performed QA & Testing that covered 4000+ test scenarios, and increased the effectiveness of the application. Ensured that the application is in sync with the latest offender list provided by third-party portals, by performing testing in live data.
What are the advancements you are going to make in your services/solutions/products in the near future?
Our current focus is to leverage digital technologies like Artificial Intelligence (AI) and Machine Learning (ML) to improve automation, build frameworks, and reusable assets. We are harnessing AI/ML to infuse a new level of intelligence and automation in applications.
We are working on building an AI/ML- enabled automation framework for faster release of products and applications through accelerated quality assurance and testing. We exploit the promise of data science and AI to inject predictive insight into businesses. Likewise, our predictive models in infrastructure will help proactively look for potential failures and preempt them.
Further, we are building a comprehensive framework that will enable businesses to be cyber resilient.
What awards and recognitions has your company achieved over the years?
Trigent has received several accolades and awards from leading industry and analyst bodies such as Software 500, Clutch, SiliconIndia, IAOP (since the year 2015), and CIO Review, for over the last two decades []

  • We have been featured as ‘The 10 Most Trusted Software Development Companies’ for adding value to clients’ businesses, making them future-ready by harnessing the power of innovative technologies.
  • We have been featured as CIO Review’s `20 Most Promising SharePoint Consultants’. The reasons cited were: “Trigent has lived up to its mission to enable customers ‘Overcoming Limits’ of competitiveness, productivity, technology complexity, time, and budget constraints through offshore software development, and outsourced product engineering.”
  • We have been recognized as a Top Performer in Industry and Technical Specializations by Clutch, a data-driven field guide to B2B buying decisions.
  • We have been featured as a Top company by Global Outsourcing 100® for superior customer references and the value being created for them.

Trigent’s services have benefited companies of all sizes across various industry segments, including transportation & logistics, healthcare, CPG&R, financial services, insurance, manufacturing, legal, education, and real estate. []
About the Leader
Chella Palaniappan, Vice President – Client Services at Trigent Software, has over 30 years of IT experience spread across sales & marketing, technology, business strategy, and executive leadership.
Chella has played a pivotal role in the growth of Trigent.  He currently focuses his efforts on building, leading, and managing captive software technology teams for Trigent’s clients in the USA.   He heads the cloud,  mobility, and digital transformation engagements with clients to achieve their corporate vision, meet business objectives, and gain a competitive edge.
Leveraging his deep-domain knowledge, client relationship, and digital vision, Chella has helped enterprises transform the way they operate, and make them future-ready.
Prior to Trigent, he worked with Tata Unisys and the National Informatics Center at the Planning Commission of India.