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Extending Customer Payment Options: An Initial Epidemic response but a Long-Term Phenomenon

While the COVID-19 epidemic commenced and continues to be a health issue, financial consequences for utility customers came soon.
Individuals affected by rising unemployment and a sudden inability to pay their bills were forced to make tough decisions. According to Fiserv Expectations & Experiences study, 23% of customers polled in July reported having to pick which invoices to pay due to financial hardship.
In the midst of this, utilities had two major priorities: sustaining vital cash flow and assisting consumers with the financial (and other) problems caused by the epidemic.
Utilities needed to reconsider their payment practices to assist consumers in navigating the effects of COVID-19, mitigating some of the financial pressures while increasing bill payment choices.
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Response To The Pandemic

The primary challenge governments face in the COVID-19 situation is protecting the health of benefits users and administrators in an atmosphere where social interaction is limited by necessity.
Because of the epidemic, governments have moved quickly to make payments to individuals in order to offset the consequences of economic lockdowns. Lockdowns have a particularly detrimental impact on lower-income communities in many nations, as they are less likely to be able to work remotely or rely on savings to meet necessary expenditures.

What is the impact of the coronavirus outbreak on payment entrepreneurship?

Unfortunately, there is no definitive solution. Much is dependent on the intricate interaction of economic activity, the interest-rate environment, and associated liquidity patterns, and the evolution of individual and group behaviour, unfortunately, there.
Taking these considerations into account, we anticipate a decline in worldwide payments revenue growth.

Paperless Transactions

Several of the pandemic’s early consequences was an increase in consumer demand for digital. As a result, forward-thinking utility companies have evolved touchpoints for billing and payment, swiftly digitizing and increasing bill payment alternatives for customers to pay online.
Several of the pandemic’s early consequences was an increase in consumer demand for digital. As a result, forward-thinking utility companies have evolved touchpoints for billing and payment, swiftly digitizing and increasing bill payment alternatives for people to pay electronically.
Mobile bill presentment is a bill payment method that utilities are increasingly using. It entails sending a digital bill to the customer’s smartphone, which they may then pay with their mobile wallet. This is distinct from but complementary to mobile bill pay. It is a hosted solution via a utility’s website that allows consumers to pay using a mobile app on their phone or tablet.
Even while credit cards are commonly used for all sorts of payments, certain utilities, believe it or not, did not provide that option at the outset of the epidemic. However, these companies immediately saw the necessity to include that capability in their consumer payment alternatives.

Bridging the Digital Gap

While many utilities’ consumers embraced digital payment alternatives, many remained “cash preferred” – they either did not want to or could not take advantage of the proliferation of electronic payment options.
For utilities who were forced to close their walk-up windows due to enforced lockdowns, this lost vital payment channels for their consumers. Fortunately, many utilities already provide in-person payment choices via a network of shops that take cash transactions at thousands of sites around the country.

How Does E-payment Help The World Through A Pandemic

During the coronavirus outbreak, digital payments kept economies operating and helped individuals avoid virus contact.
Contactless digital payments at the point of sales, such as face recognition, Quick Response (QR) codes, or near-field communications (NFC), can reduce the likelihood of the virus spreading through cash transactions. In addition, digital payments reduce in-person interactions and allow people to purchase necessities from the comfort of their own homes. Increased e-commerce activities are also assisting small companies in keeping income flowing during an uncertain period.

The Benefits Of Going Cashless


The simplicity of performing financial transactions is most likely the most compelling reason to go digital.
You will no longer need to carry large amounts of cash, plastic cards, or even wait in long lines for ATM withdrawals. It’s also a more secure and convenient way to spend money when traveling.

Small Gains

Although it may not appear to be a significant advantage, being cashless makes it simple to turn down loans. Another advantage is that you can pay the precise amount without having to worry about running out of change or receiving it back from shops.

Budget moderation

The written record will assist you in keeping track of your spending, resulting in improved budgeting. Controlled expenditure may also lead to increased investment. If the same quantity of cash does not return to circulation and consumers continue to utilize mobile wallets and cards, the latte factor is likely to fall.
This implies that the Rs 10 you spent on candy or chips, or that regular cup of coffee at the office, is likely to be diminished since you will lack in loose change and smaller currency notes. Budgetary leaks and unaccounted-for expenditures are less likely to creep into your budget at the end of the month.

Reduced danger

If your credit card or mobile wallet is taken, it is simple to disable it remotely, but it is hard to recover your funds. This is especially true while traveling, especially internationally, where cash loss may be quite inconvenient. Furthermore, if the futuristic cards evolve to be used

Changes in Business Practices

In healthcare, contactless engagement is increasingly the norm. While certain contactless delivery mechanisms were already in use or were being launched prior to the pandemic, trends that may have taken years to completely integrate into the industry have suddenly been propelled into general use.
Every industry on the planet is looking for methods to decrease contact. Healthcare providers have had to act fast to safeguard the safety of their employees and patients. Not only does this necessitate significant changes in care delivery, such as remote staffing and the use of telehealth where appropriate, but it also necessitates the streamlining and simplification of standard operating procedures in many situations.

Conclusion: The Pandemic Introduced Us Into Cashless Transactions

Undergoing a global pandemic can be the worst thing to happen to us. But because of this, we have adapted to the premises of the world and stepped up our game.
People all around the globe have been affected by the COVID-19 epidemic, but because e-payment is contactless, it can help to restrict the virus’s spread. The e-payment system has pros and downsides; it can assist the government in collecting taxes more precisely. E-payment can let consumers conduct financial transactions in a more transparent and efficient manner.
However, users must have technological abilities, a smartphone, and access to technology. Thailand should promote e-payment and how simple it is to use; it would save time and money. The e-payment method will help to limit the spread of the COVID-19 pandemic.

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