Current call center AI Chatbots talks to you and answers your FAQs with pre-fed answers.
But those same chatbots in the future with artificial intelligence at their core will be so adept and sympathetic while speaking with you that you won’t be able tell them apart from their human counterparts.
This claim is made by Five9, a company creating next gen answering machines – which uses AI in order to divide sentences in sounds and tones for comparison – and will replace humans bringing huge savings in personnel costs for the companies. The key here is to train the AI chatbots with human voice, which will make the consumer experience humane one.
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