Why did we choose WalkMe™ (www.walkme.com) as one of the 50 most valuable Microsoft Solution Provider companies?
Well to put it simply, WalkMe is a game-changing platform that instantly simplifies Microsoft environments, headquartered in San Francisco. WalkMe basically invented a new standard for user experience, and its vision is to transform the world’s online user experience into one that simple, effortless, and efficient. The WalkMe Platform proactively guides users, step-by-step, to complete any online goal. Guidance is specific to each user’s preferences, including their preferred language. The platform’s value proposition is to increase onboarding and adoption rates, boost UX, reduce support costs, and improve employee productivity.
WalkMe’s context-intelligent technology increases user adoption of software like Microsoft Dynamics by providing an effortless and personalized user experience. This technology is used by customers from a wide range of industries, including leading financial institutions, retail services, travel and leading software providers. The guidance and engagement platform supports all popular browsers and does not require any download. WalkMe customers report 30%-70% reduction in support requests, 15%-51% faster training time, and double-digit increase in user satisfaction.
What is WalkMe’s mission?
Since its launch in 2012, WalkMe consistently stepped up its game to fulfill the very ambitious mission it set out to do – to transform online user experience into one that was instantly simple, effortless, and efficient.
WalkMe’s CEO Dan Adika told Insights Success that: “Our customers typically report double-digit increases (even triple-digit) in Free-to-Paid conversions, double-digit increases in customer happiness and NPS (Net Promoter Score), as well as a significant growth in customer retention and Customer Lifetime Value (LTV).”
Where is WalkMe going? What excites you about the future?
There are many surprises in store. Recently WalkMe has also made a strong entry into the mobile space by enabling enterprise clients to improve customer engagement in mobile web activities. WalkMe Apps™ (www.walkmeapps.com/2016), is a new solution solving some of the toughest challenges that independent mobile app developers face. It enables app developers to focus their attention on the development of core software while providing them with the necessary user and customer engagement tools – “applets” – to drive premium upgrades, monetization, boost user experience, reduce uninstalls, and improve app ratings. Applets are standalone onboarding, user engagement, and monetization components that can be codelessly integrated into any app instantly. Applets accelerate the release cycle by negating the need to code new features and then re-submit the app to the App Store or Google Play Store.
“WalkMe quickened the Microsoft Dynamics onboarding process – we no longer need someone to physically sit with the trainee for six months to make sure they learn the necessary skills for the job.
WalkMe helped us create a faster training program, which provides real-time, in-work training over the course of a week.” CRM Administrator at True Blue Dan Adika, CEO of WalkMe, co-founded WalkMe in 2011. Dan leads the WalkMe team, which currently numbers over 250 people and growing rapidly. The people who make up WalkMe come from all over the world, and bring their rich experience to make WalkMe a dynamic, exciting place to work.
WalkMe is a paradigm shift in the way that users use websites and applications successfully. While some companies do offer guided digital tours, it is only one segment of WalkMe’s comprehensive solution to use engagement and guidance. Over the years, WalkMe has been noticed by over 800 enterprises, many of them Fortune 500 companies.