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Khaled Lutfe | CEO

Via Medica International: Trailblazing Healthcare Evolution

The healthcare industry in the Middle East has witnessed remarkable advancements and transformations in recent years. With a focus on addressing unique regional challenges and fostering innovation, healthcare providers have played a pivotal role in shaping the landscape of medical services.

Among these, Via Medica International Healthcare stands out as a leading provider, renowned for its commitment to excellence and cutting-edge solutions tailored to meet the diverse needs of the region.

Established as a prominent healthcare entity in the Middle East, Via Medica International Healthcare has garnered recognition for its unwavering dedication to delivering superior medical services. The company’s strategic initiatives and comprehensive approach have propelled it to the forefront of the industry, setting new standards in healthcare provision. With a focus on leveraging advanced technologies and embracing innovative methodologies, Via Medica continues to redefine the delivery of healthcare services, ensuring accessibility and effectiveness.

At the helm of Via Medica International Healthcare is CEO Khaled Lutfe, whose visionary leadership has been instrumental in driving the company’s growth and success. With a wealth of experience and a steadfast commitment to healthcare transformation, Lutfe embodies the organization’s values of care, excellence, quality, and innovation. Under his guidance, Via Medica has established itself as a trusted partner in healthcare, dedicated to empowering personalized and patient-centered care experiences for individuals across the Middle East.

Let’s delve deeper to learn more:

Healthcare Innovations

Via Medica International Healthcare’s journey, originating in Washington DC during the pre-Abu Dhabi era (2007- 2011), has been characterized by significant milestones and growth.

Established in Abu Dhabi in 2011, the company secured its first major contract with ADNOC Gas Processing. The expansion into the Home Care Division in 2013, branching into Dubai and the Northern Emirates in 2014, and achieving key milestones in 2018 with collaborations such as CPECC, BGP, CNPC, Tecnidas Reunidas, and others, marked its EMS capabilities enhancement. The pandemic in 2020 saw an increase in the company’s workforce and a significant impact on vaccine and testing drives. Branches established in Iraq, Mozambique, Angola, Kenya, and Saudi Arabia, and the upcoming branch in Qatar in 2024, highlight the company’s commitment to healthcare transformation. The establishment of a 24/7 Dubai Assistance Center in 2022, with its team’s combined experience of 50 years, showcases dedication to accessible and comprehensive healthcare support. The client list, including CNOOC, Hilong, ExxonMobil, Saipen, BHDC, United Nations, Daqing, CPP, Petrofac, Larsen and Turbo, Basrah Gas Company, and others, underscores the company’s expansive influence in the industry.

CEO Khaled Lutfe leads Via Medica International.

Innovative Healthcare Solutions

Via Medica International Healthcare (VIA MEDICA) has established itself as a leading healthcare provider in the Middle East through a combination of strategic initiatives and unique service attributes. The organization’s acute ability to identify and adeptly respond to the distinctive healthcare challenges prevalent in the region lies at the core of its success. VIA MEDICA has tailored its services to meet these specific regional needs, ensuring that its healthcare delivery is both effective and relevant.

A significant factor in VIA MEDICA’s ascent is its commitment to leveraging advanced technologies. This dedication to innovation is integral to the organization’s service provision, which encompasses a broad spectrum from clinical care and medical staffing to comprehensive emergency medical services. VIA MEDICA’s approach extends beyond traditional healthcare, incorporating medical and security assistance services, with a strong emphasis on emergency preparedness and education.

The team at VIA MEDICA, embodying the ethos of ‘Care at your fingertips’ and ‘Safe with Via,’ is integral to its success. Their expertise and commitment to providing empathetic, patient-centered care are aligned with the organization’s values of care, excellence, quality, and innovation.

Adding to VIA MEDICA’s strengths are distinct business attributes and value propositions that distinguish it in the healthcare sector:

Quality: The organization provides access to highly skilled personnel with significant operational and medical expertise.

  1. Nimble Approach: VIA MEDICA’s solutions are swift, agile, and diverse, adaptable to various countries and environments.
  2. Client-Centric: VIA MEDICA offers seamless, personalized solutions, uniquely designed to address each project’s specific needs.
  3. Competitive Pricing: The organization’s project costing is flexible, and crafted in partnership with clients to meet unique requirements.
  4. Customizable Solution: VIA MEDICA rapidly addresses clients’ specific challenges, ensuring quick response times for requests and mobilizations.

Advanced Solutions Amidst Crisis

Via Medica International Healthcare has adeptly leveraged innovation and cutting-edge technology to enhance the quality of healthcare services while maintaining a keen focus on practical applications like telemedicine. This approach has been central to the organization’s capability to offer accessible and efficient healthcare solutions, particularly in response to the COVID-19 pandemic.

The organization’s experience in handling the COVID-19 response is a testament to its innovative approach. It swiftly adapted to the challenges posed by the pandemic, employing a mix of advanced medical equipment and digital solutions to ensure uninterrupted healthcare services. This adaptability was crucial in conducting large-scale testing and vaccination drives, which were pivotal in managing the public health crisis. The response to the pandemic underscored the organization’s ability to mobilize resources quickly and efficiently, showcasing its readiness to tackle large-scale health emergencies with agility and precision.

In the realm of telemedicine, without delving too deep, it’s noteworthy that this technology played a significant role in the organization’s response strategy. It allowed for the provision of continuous care and consultation, maintaining patient access to healthcare services while adhering to social distancing protocols. This innovative approach was instrumental in ensuring that healthcare delivery was not compromised, even during the peak of the pandemic.

Via Medica International Healthcare has stayed at the forefront of healthcare advancements by continually embracing new technologies and methodologies, ensuring its services are not only of the highest quality but also responsive to the changing healthcare landscape.

Overall, Via Medica International Healthcare’s strategic use of technology, combined with its experience and adaptability during the COVID-19 pandemic, highlights its commitment to excellence and innovation in healthcare. This balanced approach ensures that the organization continues to meet and exceed the evolving needs of its and the community it serves.

Leading Healthcare Innovations in the Middle East

Via Medica International Healthcare has achieved several notable milestones in recent years that have firmly established its position as a leader in the Middle East’s healthcare industry.

Firstly, the organization’s strategic expansion into key regions such as Iraq, Mozambique, Angola, Kenya, and Saudi Arabia reflects its commitment to extending its reach and impact in providing healthcare solutions. This expansion has allowed Via Medica to serve diverse populations and address unique healthcare challenges in these regions. Additionally, the upcoming branch in Qatar in 2024 further signifies the organization’s dedication to setting new standards in healthcare across the Middle East.

During the COVID-19 pandemic, Via Medica played a significant role in the region’s response. Its team administered vaccines and conducted tests on a large scale, contributing to the management of the public health crisis. This proactive involvement highlighted Via Medica’s capacity to handle health emergencies efficiently and effectively.

Collaborations with esteemed clients such as Petrofac, CNPC BGP, and the United Nations have further solidified the organization’s position as a trusted healthcare partner. These collaborations demonstrate the trust that renowned organizations place in Via Medica’s ability to deliver high- quality healthcare services and support.

Furthermore, Via Medica’s impressive track record includes assisting 75,000 patients, working alongside over 700 medical professionals, operating a fleet of 100 ground ambulances, and supporting more than 100 locations globally. The organization has conducted over 2,500 ambulance transfers, provided medical support for 500+ events, and performed more than

1.7 million tests. Additionally, it has administered over 1 million vaccines, showcasing its extensive experience and capability in managing healthcare operations at a large scale.

These achievements underscore Via Medica International Healthcare’s commitment to excellence, innovation, and responsiveness in healthcare. The organization continues to be a driving force in shaping the healthcare landscape in the Middle East, making a positive impact on the health and well- being of the communities it serves.

Empowering Personalized Healthcare

Patient-centered care is not just a concept for Via Medica International; it’s a core value that shapes the organization’s approach to healthcare. Via Medica prioritizes the well-being and satisfaction of patients in every aspect of its services, ensuring a seamless and personalized healthcare experience.

One of the keyways Via Medica prioritizes patient-centered care is by focusing on understanding and addressing the unique needs of each individual. The organization recognizes that every patient is different, and their healthcare requirements may vary. Therefore, Via Medica tailors its services to meet these specific needs, providing customized healthcare solutions.

The establishment of Home Care and the Dubai 24/7 Assistance Center is a testament to Via Medica’s commitment to accessible and personalized healthcare. These expansions aim to bring quality healthcare closer to patients, whether in the comfort of their homes or through readily available care centers. The Assistance Center operates with the ethos of providing care without boundaries, anytime and every time, ensuring that patients can access assistance and support whenever they need it.

Moreover, technology plays a crucial role in enhancing the patient experience. Via Medica integrates advanced digital solutions, including telemedicine, to improve treatment efficacy and accessibility. These innovations enable patients to receive medical advice and care remotely, reducing the barriers to healthcare access.

In essence, patient-centered care is at the heart of Via Medica International Healthcare’s mission. The organization is dedicated to ensuring that each patient receives the care they deserve, personalized to their unique needs, and accessible without boundaries. Via Medica’s commitment to excellence in patient care drives it to continuously innovate and improve its services.

Navigating Healthcare Dynamics with Agility

With the dynamic nature of the healthcare industry, Via Medica International Healthcare remains agile and adaptive to emerging trends and challenges in the Middle East through a multifaceted approach. The organization continuously monitors healthcare trends and developments, ensuring it remains at the forefront of innovation and best practices.

However, its agility goes beyond just observation.

One of Via Medica International Healthcare’s distinctive features is its strategic partnerships, which are not limited to collaborations with corporations but also extend to local governments. These partnerships are instrumental in the organization’s ability to anticipate and respond to emerging challenges effectively. Via Medica actively engages with local authorities, contributing to the development of their emergency response and mass casualty incident management protocols.

The commitment to staying agile is further reflected in Via Medica International Healthcare’s flexible operational model. The organization has expanded its presence into new regions, such as Angola, Kenya, and Saudi Arabia, demonstrating its ability to swiftly adapt to the changing healthcare landscape’s needs. These expansions allow Via Medica to provide its expertise and resources where they are most needed.

In summary, Via Medica International Healthcare’s approach to staying agile involves continuous monitoring of trends, strategic partnerships with global healthcare innovators, and collaborations with local governments to enhance emergency response capabilities. This comprehensive strategy ensures that the organization is well-prepared to navigate the dynamic healthcare industry and continue delivering excellence in medical services.

Empowering Healthcare Excellence

Via Medica International Healthcare is dedicated to fostering a culture of continuous learning and development among its healthcare professionals, and the organization holds various certifications and recognitions to support this commitment. Its approach encompasses a range of initiatives to ensure that the team remains at the forefront of medical knowledge and skills.

One of Via Medica International Healthcare’s significant achievements is holding multiple certifications, including ISO 14001:2015, ISO 45001:2018, and ISO 9001:2015. These certifications reflect the organization’s dedication to environmental management, occupational health and safety, and quality management, respectively. They demonstrate a commitment to delivering healthcare services that meet the highest standards.

Additionally, the organization is proud to be Jawda Certified, an acknowledgment of its excellence in healthcare service delivery. Via Medica International Healthcare is also recognized by the American Heart Association as an Aligned Training Site and authorized by the National Association of Emergency Medical Technicians (NAEMT) as a Training Center. These affiliations highlight the commitment to providing high-quality training and education to healthcare professionals.

Furthermore, Via Medica’s Academic Nurse Team has received official recognition for its commitment to Child Safeguarding Awareness through comprehensive training. This achievement underscores the dedication to ensuring the safety and well-being of all individuals, including children, in the organization’s care.

The approach to fostering continuous learning and development includes holding various certifications, affiliations with renowned organizations, and a strong commitment to child safeguarding awareness. These initiatives collectively empower Via Medica International Healthcare’s healthcare professionals to deliver exceptional care and stay updated with the latest advancements in the field.

Advancing Healthcare Solutions in the Middle East

At Via Medica International Healthcare, there is particular enthusiasm about several key initiatives and projects that align with the overarching mission of improving healthcare in the Middle East. These initiatives showcase the organization’s commitment to accessible and innovative healthcare solutions.

Firstly, the expansion of the Assistance Center and the digitalization of services represent a pivotal project.

This endeavor involves enhancing the 24/7 Assistance Center to provide care without boundaries anytime and every time. By embracing digital technology, the aim is to improve the accessibility and efficiency of healthcare services, ensuring that clients receive prompt and seamless assistance regardless of their location.

Secondly, the community health programs encompass not only preventive care and health education but also evacuation and repatriation services for government and semi- government entities. These programs empower individuals to take charge of their well-being while also addressing the critical need for emergency medical services during crises. The commitment to providing evacuation and repatriation services further solidifies the organization’s role in enhancing healthcare outcomes and safety in the region.

The strategic growth, including recent expansions and the upcoming entry into Qatar, underscores the commitment to accessible healthcare. There is excitement about the opportunity to extend services to new regions, furthering the reach and impact on healthcare delivery in the Middle East.

Driving Global Healthcare Collaboration

Via Medica International Healthcare actively contributes to the broader healthcare ecosystem through multifaceted collaborations with various stakeholders, reinforcing its commitment to advancing healthcare regionally and globally.

One significant facet of the organization’s contribution is its collaboration with government health departments. Via Medica works closely with governmental entities to support their healthcare initiatives, enhance healthcare infrastructure, and develop emergency response protocols. The expertise in healthcare delivery, medical staffing, and emergency services allows Via Medica to bolster the capabilities of government healthcare agencies, particularly in remote and underserved areas.

In addition to government collaborations, the organization engages in partnerships with private healthcare providers. These collaborations enable Via Medica to expand its reach and offer a broader range of medical services, sharing expertise and resources to improve healthcare access and quality in various communities.

Internationally, Via Medica’s engagement with organizations like the United Nations demonstrates its commitment to global healthcare efforts. The organization actively participates in international healthcare missions, providing medical assistance and support in regions facing healthcare crises. These collaborations help address healthcare challenges on a global scale.

Furthermore, Via Medica’s collaboration with academic institutions fosters knowledge exchange and professional development. The organization offers training programs, workshops, and seminars that empower healthcare professionals with the latest medical knowledge and skills, contributing to the overall growth of the healthcare workforce.

Elevating Ethics and Excellence

Via Medica’s ethical foundation is further strengthened by its dedication to quality, safety, and customer satisfaction. The organization reaffirms its promise to deliver exceptional medical services, regardless of the challenges or complexities, and stands by its mantra that no distance is insurmountable when it comes to safeguarding lives.

Via Medica International maintains the highest ethical standards and compliance in its operations to ensure integrity in delivering medical services. The commitment to ethics is evident in the diverse client list, including organizations like CNOOC, ExxonMobil, United Nations, and ADNOC.

The organization prioritizes ethical conduct by customizing medical solutions for each client, focusing on patient-centered care. Whether serving the Department of Health Abu Dhabi, Schlumberger, or the NBA, the goal is to provide personalized services.

Via Medica adapts to the evolving healthcare industry and collaborates with organizations like the United Nations and Cleveland Clinic Abu Dhabi, demonstrating its commitment to community health.

The ethical foundation is strengthened by the dedication to quality, safety, and customer satisfaction. Via Medica promises to deliver exceptional medical services regardless of challenges, believing that no distance is too great to safeguard lives.