Architect of Healthcare Innovation and Pioneer in Digital Transformation!
Within the ever-evolving sphere of technology, an experienced leader has surfaced, revolutionizing the healthcare industry through a steadfast dedication to innovation and transformation. The progression of this visionary from the role of a System Analyst in 1999 to the esteemed position of Chief Information Officer in 2019 signifies an in-depth understanding of the interplay between technology, healthcare, and leadership.
Embarking on this transformative odyssey, our featured individual, Mubarak Marie Alshahrani, navigated the intricate corridors of Riyadh Municipality, ascending from a system analyst in 1999 to the managerial helm of the Application Department by 2004. Driven by an insatiable academic curiosity, he further fortified his expertise with a Master of Business Administration from King Saud University in 2010, laying the foundation for an illustrious career that would eventually redefine the contours of digital transformation of healthcare.
He led many projects, including the Information Strategic Planning (ISP) project in the Riyadh Municipality, and worked on many initiatives at the organization level, including: the initiative to establish a training and qualification academy, as well as the initiative to establish the Business Process Management Office (BPMO), where he was assigned to supervising the establishment and activation of the office’s role.
In 2013, Alshahrani assumed the role of IT Director at Dental University Hospital (The largest Dental Hospital World Wide as “Guinness”), where his visionary prowess came to the fore. The introduction of a paperless environment for patient workflows marked a paradigm shift, setting the stage for his ascendancy to the position of Chief Information Officer at King Saud University – Medical City in 2019. This marked a pivotal moment not only in his personal journey but in the broader landscape of healthcare technology and digital transformation.
In a profound exploration of his career trajectory, Mubarak Marie Alshahrani shares the intricacies of his transformative journey for 25 years of his career from a system analyst in 1999 to the visionary leader at the helm of one of the world’s most significant University Hospitals and Medical Cities in healthcare technology and digital transformation.
Unveiling the Path to Leadership
Alshahrani commenced his odyssey in technology by joining Riyadh Municipality, propelling himself through the ranks from a system analyst to Application Department Manager by 2004. His academic fervour led him to pursue a Master of Business Administration from King Saud University, laying the groundwork for an illustrious career.
In 2013, Alshahrani undertook the role of IT Director at Dental University Hospital, achieving a paradigm shift by introducing a paperless environment for patient workflows. Fast forward to 2019, his ascent to Chief Information Officer at King Saud University Medical City marked a pivotal moment in his journey.
Initiating Ground-breaking Digital Initiatives
At the helm, Alshahrani spearheaded an ambitious digital transformation, forging strategic partnerships and leading Planning and preparation for the approval of budgets from relevant authorities allocating a substantial budget of 500 million Saudi Riyals over five years. This initiative encompassed the overhaul of digital infrastructure, Enterprise Mega Projects such as (SAP-ERP, Oracle-Health Cerner Millennium, IQVIA Revenue Cycle Management, ..etc), deployment of cutting-edge technologies, and attaining HIMSS, SeMA, Canadian, Australian and CBAHI Accreditations And ISO Certifications in Quality, IT Management, Business Continuity, and Information Security.
A standout achievement was the establishment of the Digital Transformation Executive Department, overseeing five critical entities: Digital Services, Cybersecurity, Data Management and AI, Digital Transformation, and Governance and Service Excellence. Under his stewardship, the organization achieved unparalleled success, emerging as the first government sector to integrated with “Nphies” platform, a national project which is unified solution for both track: Health Insurance e-claims and Unified Medical Records. As well as the first government healthcare sector applying SAP-ERP to transfer from Cash-Base to Accrual-Base.
Under his leadership in digital transformation, KSUMC has become a local and regional reference for many health organizations in applying advanced digital systems and digital transformation approach.
Navigating Challenges and Crafting Solutions
Acknowledging the challenges of high staff turnover in the dynamic IT landscape, Alshahrani implemented a strategic plan. His approach focused on talent development, academic upgrading, and a comprehensive five-year training program. Today, the organization boasts a formidable team of over 150 staff and a group of IT and Business Innovation consultants, united by a shared vision and avenues for professional growth.
Wisdom in Leadership
Alshahrani imparts leadership wisdom rooted in character and continuous learning. He shares insights into his leadership philosophy, emphasizing strengths in decision-making, collaboration, and an unwavering commitment to team development. As a leader, he champions a down-to-earth approach and believes in nurturing leaders, fostering a collaborative and gratifying work environment.
Championing Emerging Technologies and Envisioning the Future
At the forefront of emerging technologies, King Saud University Medical City, under Alshahrani’s guidance, implemented IoT for patient safety, AI-driven chatbots for patient interaction, and innovative AI scenarios for radiology departments. Actively exploring partnerships for IOT, AI and Blockchain initiatives, KSUMC cements its status as a regional leader in healthcare innovation.
Visionary Approach to Healthcare Transformation
Reflecting on the foresight that initiated the digital transformation journey in 2019, Alshahrani underscores the commitment of KSUMC to become “a regional reference for digital transformation in the beneficiaries’ experience” which is based on five pillars: a distinctive digital customer experience, an innovative digital environment, sustainable operational excellence, effective data management and governance, and distinguished institutional capabilities, resulting in recognition as one of the top CIOs in the Middle East for digital transformation.
Leadership Development and Sage Advice
With a Master’s in Business Administration and a plethora of certifications, Alshahrani encourages aspiring CIOs to invest in academic programs and professional certificate. He underscores the importance of trust, team development, and proactive leadership in achieving success in the dynamic field of information technology.
Mubarak Marie Alshahrani emerges as the vanguard of healthcare innovation, steering digital transformation in King Saud University Medical City towards a future defined by technology, excellence, and unparalleled patient care. His visionary leadership and commitment to continuous improvement mark him as a trailblazer in the ever-evolving landscape of digital transformation.
Achievement as Chief Information and Digital Transformation Officer:
– Increasing Digital CAPEX Budget
– Increasing Digital OPEX Budget
– Successfully Applying Mega Projects Such: Cerner-EMR, SAP-ERP, IQVIA-RCM, Patient Level Costing System, Digital Transformation Strategy, Datacenter Disaster Recovery (DR)
– Fully Upgrade Digital Infrastructure (DC, Network, Security, and End-user IT Equipment’s)
– Implementing Successfully more than 100 Digital Projects
– Success in all digital projects “Zero Failure”
– Improving patient experience by relying on technology
– Paperless Environment in Patient Journey, Digital Services and Internal Operations
– Increasing User Satisfaction with Digital Services
AWARDS
- THE WORLD CIO 200 AWARDS 2023 (Global CIO FORUM)
- CIO OF THE YEAR 2023 MIDDLE EAST – Shortlist (Edge Technology Leadership Awards)
- CIO OF THE YEAR 2023 SAUDI ARABIA – Digital Transformation Category (Future Workplace Summit & Awards
Courses and Conferences:
- Digital Leaders Program (Digital Government Authority Academy) – Riyadh 2022
- Design Thinking Innovation (GCF Academy/Windmill) – Baku 2023
- Intelligent Executive Leader (GCF Academy/Intelligent Leadership Coaching International) – Baku 2023
- Build Essential Leadership Skills (GE Crotonville) – Riyadh 2018
- Change Management (Prosci) – Riyadh 2022
- Data Management Professional – DAMA (SDAIA) – Riyadh 2022
- Data Management and Governance Program (SDAIA) – Riyadh 2022
- Project Management Professional (PMI) – Riyadh 2010
- Build Project Management Office – PMO (PMI) – Riyadh 2019
- COBIT 2019 – Turkey 2023
- ITIL Foundation – Riyadh 2018
- Business Process Management (BPM) – Riyadh
- Apply Quality System at the organization – Riyadh
- Internal Administrative Review – Riyadh
- Planning and Implementation Project of IT Department – Riyadh
- Information Security – Riyadh
- Participate in KLAS Middle East Summit
- Participate in 4th Forum for developing digital transformation practices
- Participate in a day of Electronic-Municipalities
- Participate in Third Annual Meeting of Directors of Information and Communications Technologyin GCC – KUWAIT
- Participate in Information Technology Conference – sponsored by Saudi intelligence
- Participate in Second National Seminar for Information Technology – King Saud University
- Participate in Information Security Workshop – sponsored by CITC
