When it comes to running the most effective and efficient transit agency, your passengers’ journeys are one of the core components to consider.
So, how can you ensure riders have the best experience when using your services? The answer is intelligent transportation systems.
In this article, we’ll discuss what intelligent transportation systems are and how they can be used to improve passengers’ journeys.
What are intelligent transportation systems?
Intelligent transportation systems (ITS) are a combination of expert solutions designed to improve how you manage various aspects of your transit operations.
The key aim of ITS is to monitor, analyze, and adjust several components in your transportation services so you’re consistently operating at the highest level of efficiency in several areas.
For instance, this can include solutions such as real-time vehicle monitoring and real-time passenger information, which can provide meaningful insights for your transit agency.
By applying these insights to your transit management, you can allow your services to run on ‘smart’ data that continually adapts and monitors as you carry out your transport operations.
How can ITS improve journeys for riders?
By incorporating ITS into your transit agency, you can create an optimized service for riders in a wide range of ways, including:
- Improved arrival times for transport
By using real-time vehicle monitoring in your services, you can ensure a more efficient schedule of arrival times for your transport that better suits your passengers’ journeys.
Your system will be able to assess various aspects of your vehicle’s movement, such as positioning, and surrounding factors, such as congestion and distance from stops.
As a result, the system can analyze this data to provide an accurate arrival time for each of your vehicles at the next stop and onwards. Not only is this helpful for you, but this also helps your riders to plan their journey in real-time.
This is important since it can highlight whether certain vehicles are predicted to arrive at the same time. You can then alter the journeys so that the arrivals at each stop are more efficiently spread out.
This will allow passengers to have a more consistent flow of transport options, so they won’t be waiting too long for the next vehicle to reach their stop.
- Fast resolution for journey disruption
Another way ITS can improve riders’ journeys is with a more accurate way of resolving any issue or disruptions.
For example, there’s always the possibility for vehicles to be delayed by traffic, mechanical issues, or any other factors which could halt the journey.
However, with solutions like real-time vehicle monitoring, you can ensure any issues are promptly identified and that the vehicles adapt efficiently.
The systems can analyze the likelihood of traffic on the route and quickly suggest a smoother journey for the vehicle to reroute to. Also, any breakdowns can be identified immediately, and a replacement option or mechanic can be sent out faster and to the exact location.
This means riders can have an easy, uninterrupted journey, making them more likely to ride with your agency again.
- Accurate passenger information
ITS can also provide accurate real-time passenger information so riders are constantly informed of the journeys and routes available to them.
You can install advanced displays at various touchpoints during the passenger journey, like platforms, streets, or vehicles, and these will show vital information for passengers – this includes things like the predicted arrival times of vehicles, schedules, etc.
This can allow your riders to have a more accurate idea of how long their journey will take. They can align their journey with the times and transport available, helping them to get from A to B.
This will give your passengers a more enjoyable experience and keep them informed of any changes which could impact their journeys.
If you’re looking to improve the journeys of your passengers, why not consider implementing ITS into your transit agency?