Very few sectors can function without the use of computers in the contemporary workplace setting. But computer systems aren’t just an essential part of the modern office; they can also be used to improve your business productivity in a range of different areas. Let’s explore how you can utilize computers to create a better workflow and streamline your current practices:
Faster responses to customers
One of the most important business improvements that you can make is forming a better relationship with your customers. Updates in technology now make this much easier, cutting through complex ticketing systems and allowing you to connect with customers quickly through live chat website features. This level of quick customer service improves your company image and promotes customer loyalty, as well as streamlining how employees communicate with customers in real time.
While live chat can help answer customer questions immediately, build trust, and allows businesses to provide 24/7 support, it’s also important to be mindful of best practices when using the system too. The last thing you want to do is overload individual support agents, as this can have an impact on service quality and would negatively impact business productivity instead.
Boosting internal communication
While connecting with customers is vital for building true success, technology benefits more than just your external relationships. Internal communication between staff members can be made more difficult with full email inboxes not getting the attention they need. You can try filtering emails by priority so that the truly urgent ones are seen quickly to reduce miscommunications.
Quick communication is available with instant messaging services like Slack or Microsoft Teams. Slack allows for more collaboration between employees and can even be used on mobiles, too, for maximum efficiency. Instant messaging can be great for improving business productivity as it helps with time-sensitive matters and encourages collaboration. However, some cons of using instant messaging in the workplace can be that it creates a distraction, reduces physical interaction, and puts pressure on people to always be available.
Increased employee flexibility can help with business productivity
Having a flexible approach to how your employees work is an expected part of modern workplace practices, and there is no need to lose touch thanks to technology. With all-encompassing platforms like Microsoft Teams, you can chat as a team or project group. For large meetings, Zoom is a great way to involve employees who may be dotted all around the country or world, so everyone is on the same page. This can increase efficiency thanks to reducing the need to travel for important meetings.
Utilizing new management systems
Another way to improve business productivity for your company is to take a look at your existing management systems. Do they need updating? Or do you need to upgrade to a new management system? Moving away from old and outdated computer systems can be an efficient way to improve company processes and productivity in the workplace.
If your work needs to improve its task management, then looking into new software to use can help your business run more efficiently. Hive is just one piece of software that helps teams work faster by better managing their tasks. Used by many for remote working, collaboration, and project management, work tasks can be assigned more efficiently using this software. It also has a range of integrations, from Google Drive and Dropbox to Zoom and Slack, for seamless working that will improve your productivity.
With fluctuating fuel costs, many businesses that run their own fleet of vehicles may also want to look closely at their fuel consumption and management in greater detail. With efficient fuel management systems, companies can monitor fuel consumption and see where they can improve or save money. Cloud-based systems, like the Piusi B.Smart fuel management system, are fantastic for monitoring this consumption. With an add-on fuel economy module available, operators can monitor their fuel consumption remotely and even set fuel consumption limits to help save on both fuel and money where necessary.
Improving business productivity through monitoring workplace tasks
Close monitoring of workplace processes can be difficult without employees feeling ‘micromanaged.’ But this is an important part of your business, as you need to have a clear view of the overall workflow of your teams, who may need more support, and where issues are most likely to appear. Monitoring workplace tasks and projects are much more simple with platforms such as Trello. This allows for both individual and team monitoring and gives staff a way to view their own daily tasks, and it can be used to keep a clear eye on timeframes and expectations. Such accountability can encourage business productivity over procrastination.
Even the most successful business can benefit from the increased productivity and effectiveness that using the right computer systems and tools can provide. By utilizing them correctly, you could even save money and energy.