Field Squared Enables Digital Transformation of National Metering’s Utility Service Operations
Highlands Ranch, CO – September 25, 2018 – Field SquaredTM, the industry’s first Field Service Management Process Automation Platform, today announced the release of a new customer success story with their long-standing customer, National Metering & Technical Services, LLC. The success story details how National Metering digitally transformed their utility service operations with Field Squared’s field service management automation platform.
To read the full National Metering case study, visit https://fieldsquared.com/national-metering-technical-services-case-study/.
In the utility services space, a highly distributed, mobile field workforce comes with the territory. The ability to complete work orders on time, effectively capture field data—including photos, barcodes and GPS coordinates—and provide an exceptionally positive customer experience, is extremely important.
National Metering needed a solution to enable effective field workforce mobility, provide field data capture solutions and be able to assign jobs in real-time. That’s why National Metering turned to Field Squared for a complete field service management platform to automate their business processes.
With Field Squared, National Metering increased operational efficiency across the entire organization. “Field Squared has made us more productive in our work and it’s helped greatly on the management side,” said Autumn Potter, Operations Manager at National Metering. “With Field Squared, we decreased time spent per work order by 75%, that includes verifications of data, reformatting/naming pictures and forms, locating jobs in the field and job prep work.”
She continues, “One of our favorite things about Field Squared is the confidence our customers have in us getting the job done right the first time.”
Christopher James Camut, CEO at Field Squared, notes, “National Metering’s success story is a great example of how digital transformation across field service operations reaps massive operational efficiency gains. We are proud to have them as a customer and are delighted to share their success story.”
About Field Squared
Field Squared is a pioneer in the field service management process automation space. Offering a cloud-based SaaS solution, Field Squared is a unified mobile workforce platform that allows enterprises to completely automate and streamline their field service operations, from the frontline to back-office systems. Field Squared focuses on business process automation, eliminating paper work order forms via digital smart forms and providing bi-directional interoperability across business systems, without the need for any software development or ongoing application maintenance. Learn more at www.fieldsquared.com or follow Field Squared on Twitter.
Director of Marketing at Field Squared