Unified Communications (UC) is referred as, “A whole new way to the business communication”. A perfect UC solution is the backbone of a successful business, just because of its ability to operate, work and communicate best. The successful implementation of UC depends on the investment of time and resources: strategic planning and engagement of the business. The most important part is the ‘strategic planning’, which needs to be observed, understand and incorporate, effectively. The basic is the understanding of the requirement of a perfect planning and following the process. First of all, a business needs to start identifying why exactly they want to incorporate Unified Communications, just to properly build a business case and measure success.
Just because there are multiple elements, which resides in unified communications solutions rather than a single product, getting a tailored solution is essential and more achievable when knowing exactly what is required. There are numerous challenges companies have to face, while implementing a perfect fit UC plan, including changes to business processes, integration issues with other software applications or systems already in use, security and compliance.
For the best adoption of UC, there are a few points to think on:
Need of Regular Evaluation of the Technology
Unified Communications is not a technological tool in isolation, but on the other hand, it is a strategic solution that benefits business efficiency and operations. An important aspect while instrumenting the UC solution is to understand the benefit and outcomes it is going to bring. A regular evaluation of the technology and correspondence with employees to help incorporate awareness, adoption and culture change is the key to a successful implementation of a Unified Communications Solution.
A Perfect Strategy to be Implemented
A perfect strategy for UC is needed to be developed first, and then implemented. The fact that unified communication affects all parts of the business; there are some factors to be considered, which include culture change and technology adoption, training, business processes and objectives, technical requirements, financials as well as stakeholders, governance and policy.
Changing Business Cultures
One of the utmost important things, while implementing UC is the knowledge of ongoing business culture, which will let the company determine the impact deployment and integration of the Unified Communication’s solution, is having. It will help the company to transform the culture which will be more collaborative and communicative. The change can be made by planned training and education to employees through the different levels of the Unified Communications solution deployment.
More emphasis on Training and Employee Engagement
Another key factor of a successful employment of a UC strategy is getting the employees, who are the actual users of the unified communications solution on board. The training and getting employees to understand the value offered by the technology to help in their workflow will help in better UC strategy implementation. This will eventually turn into getting employees involved and add up an engagement and integration into their workflow.
Importance of Planning and Testing
Regular planning, measurement and evaluation are very important, while ensuring maximum benefit from UC. This will turn out into a better response and resource allotment to challenges, technological requirements, employee adoption etc. which can arise in the process.
These things have to be cared of while implementing the UC strategy to get most from it, which will be resulted in a UC adoption and use by employees as a regular part of their work and help with an increase in their level of productivity.
