Healthcare is a fundamental human right, and the accessibility and affordability of quality healthcare should not be privileges reserved for a select few. Every individual, regardless of socio-economic status, deserves the right to receive medical attention that is comprehensive, timely, and of high quality. Ensuring healthcare accessibility aligns with the principles of equality and justice.
RAK Hospital, located in Ras Al Khaimah, United Arab Emirates, was founded with the same mission of making quality healthcare more accessible and affordable. It is a leading healthcare institution renowned for its state-of-the- art medical facilities, established in the year 2007 with a commitment to excellence in patient care under the leadership of Dr. Raza Siddique the Executive Director. Its mission is to revolutionize healthcare services in the Middle East by delivering world-class medical treatment and exceptional patient experiences.
The hospital focuses on employing cutting-edge technology, recruiting highly skilled medical professionals, and adhering to international healthcare standards. Its approach combines innovative medical practices with a compassionate, patient-centric service model. The hospital offers a comprehensive range of services, including specialized departments for cardiology, orthopedics, Neurosciences, and more.
Being at the Forefront of Medical Innovation
RAK Hospital’s commitment to continuous improvement and quality management in healthcare is reflected in its accreditation with prestigious international bodies, affirming its dedication to the highest standards of medical care. The hospital strives to be at the forefront of medical innovation and excellence, contributing significantly to the advancement of healthcare in the Middle East.
RAK believes in not just treating illnesses but also promoting overall wellness and preventive care, aligning with the broader healthcare goals of the region. Its efforts are aimed at improving the health outcomes and quality of life for the communities it serves.
RAK Hospital is at the forefront of revolutionizing healthcare in the Middle East by embracing a patient- centric approach, integrating technology, and prioritizing safety and clinical outcomes. Its commitment to a patient- first model is embodied in the deployment of advanced digital tools. The hospital provides patients with access to health information and services through user-friendly platforms such as mobile apps and chatbots, ensuring they are informed and engaged in their care journey.
Personalized Care with Technological Integration
Understanding the importance of a safe environment, especially in today’s health-conscious world, RAK Hospital has integrated various technologies to maintain the highest standards of hygiene and patient safety. This includes state- of-the-art sterilization systems and remote monitoring technologies that minimize the need for physical contact, thereby enhancing patient safety.
Technological advancements are also pivotal in enhancing clinical outcomes. The hospital utilizes cutting-edge diagnostic and treatment technologies, these technologies not only improve the precision of its medical services but also enable personalized care plans tailored to the individual needs of each patient.
Enhancing Patient Experiences
By blending a patient-centric approach with the latest in digital healthcare and a steadfast commitment to safety and quality, RAK Hospital emphasizes a wellness-centric approach over illness treatment. The Arabian Wellness Group is dedicated to creating wellness-focused campaigns and conducting extensive research, promoting overall health and preventive care in the community. RAK Hospital is setting a new benchmark for medical excellence in the Middle East, ensuring that patients receive world-class care that is both safe and effective.
RAK Hospital prioritizes a patient-centric approach, placing the patient’s experience at the heart of its healthcare delivery. Its commitment to enhanced patient experience and improved healthcare outcomes is reflected in several innovative strategies:
- Engagement Program through Mobile App: The hospital offers a comprehensive mobile application that allows patients to manage their healthcare journey conveniently. This includes booking appointments, accessing medical records, receiving health tips, and ensuring that patients are actively engaged and informed about their health.
- Telehealth Services: Recognizing the growing need for remote healthcare, RAK Hospital has invested in telehealth services. This platform enables patients to consult with their doctors virtually, ensuring continuity of care and convenience, especially for those unable to visit the hospital physically.
- Home Services: It provides home healthcare services, bringing quality medical care to the comfort of patients’ homes. This includes nursing care, physiotherapy, and post-operative care, catering to patients who require ongoing medical support.
- Robust Aftercare: Its aftercare programs are tailored to ensure that patients receive the necessary support and guidance post-treatment. This includes follow-up appointments, rehabilitation services, and patient education to promote recovery and prevent complications.
- Disease Management Programs: For chronic conditions like diabetes and hypertension, RAK Hospital has developed comprehensive disease management programs. Utilizing digital platforms, these programs offer continuous monitoring, personalized care plans, and lifestyle management guidance. This proactive approach helps effectively manage chronic diseases, reduce complications, and improve overall health outcomes.
By integrating these elements into its care delivery, RAK Hospital ensures that every aspect of the patient’s experience is addressed, leading to better health outcomes and a more satisfying healthcare journey.
Expanding the Roots
RAK Hospital has formed a strategic partnership with Dignity Health International (DHI), the international arm of CommonSpirit Health, one of the largest hospital systems in the United States. This collaboration, initiated in 2020, has led to DHI acquiring a minority equity stake in RAK Hospital, part of the Arabian Healthcare Group (AHG), to enhance healthcare services in Ras Al Khaimah.
This alliance is significant in several ways:
- Expansion of RAK Hospital: The partnership aims to triple RAK Hospital’s capacity to a 200-bed facility by the end of 2024, focusing on fully coordinated care and access to clinical expertise across DHI’s network for patients in the region.
- Specialized Care and Expertise: Patients at RAK Hospital will have access to specialty care in key areas such as cardiac services, orthopedics, neurosciences, musculoskeletal conditions, and rehabilitation.
- Patient Navigation Center: A key feature of this collaboration is the development of a Patient Navigation Center, which will aid patients and clinicians in accessing exceptional clinical expertise across CommonSpirit’s affiliated network. The center will help patients identify the most appropriate CommonSpirit facility for treatment and manage pre- and post-care.
- Visiting Physician Program: The collaboration includes a visiting physician program where CommonSpirit physicians will work with RAK Hospital on developing best-in-class protocols for targeted specialties.
- Telehealth Services: By leveraging digital technology, the partnership will enable RAK Hospital patients to access CommonSpirit’s expertise through telehealth services, enhancing the reach and impact of healthcare services.
- Remote Second Opinion Platform: RAK Hospital, in collaboration with CommonSpirit, has launched a remote second opinion platform that provides access to over 200 hospitals and 2,000+ doctors in the USA. This platform allows Middle Eastern patients to consult doctors in the USA comfortably from their homes or by visiting RAK Hospital, where the team of doctors will facilitate the best second opinion. Renowned centers like the Texas Heart Institute, Barrow Neurological Institute, and St. Joseph’s hospitals are part of this network.
This strategic partnership with Dignity Health International and CommonSpirit Health represents a significant step in RAK Hospital’s commitment to bringing advanced healthcare services and international expertise to the Middle East.
Prioritizing Digital Health Solutions
RAK Hospital is deeply invested in the adoption and implementation of digital health solutions, recognizing their critical role in modernizing healthcare. Its strategy encompasses a comprehensive suite of digital tools and services designed to enhance patient care, operational efficiency, and overall healthcare delivery:
Electronic Health Records (EHR): RAK Hospital has implemented an advanced EHR system that ensures accurate, real-time patient data is readily available. This system enhances the quality of care by providing healthcare professionals with immediate access to patient histories, test results, and treatment plans.
Mobile App: The hospital’s user-friendly mobile app empowers patients by providing easy access to health records, appointment scheduling, medication reminders, and health tips. This tool enhances patient engagement and convenience, making healthcare more accessible.
Chatbot: The hospital utilizes AI-powered chatbots to provide instant responses to patient inquiries. This technology improves patient communication and support, offering guidance on common health questions and navigating hospital services.
Telemedicine: RAK Hospital’s telemedicine services enable patients to consult with healthcare professionals remotely. This not only increases accessibility, particularly for patients in remote areas, but also ensures continuity of care while reducing the need for physical visits.
Disease Management Platform: The hospital has developed a digital platform for chronic disease management, which allows for continuous monitoring and personalized care plans for conditions like diabetes and hypertension. This platform supports patients in managing their health more effectively.
AI for Data Analysis and Process Efficiency: The Hospital leverages AI algorithms for data analysis for operational efficiency.
ERPs for Management System: Its Enterprise Resource Planning (ERP) systems streamline hospital management, from inventory and finance to human resources. This integration improves operational efficiency, reduces costs, and enhances service delivery.
Digital Platform for Disease Management: This platform is specifically designed to manage various diseases and provide tools for monitoring, education, and communication between patients and healthcare providers. It plays a pivotal role in ensuring that patients receive timely and appropriate care.
Pursuit of Community Well-being
RAK Hospital, under Dr. Raza Siddiqui’s leadership, has implemented a comprehensive CSR strategy that extends beyond traditional healthcare, profoundly impacting community well-being and societal health. Key initiatives include:
- Nazar Ayeni Initiative: Since 2015, this eye health screening program has examined over 8,000 residents in Ras Al Khaimah for cataracts, retinopathy, and glaucoma, with a significant portion identified for further medical care.
- SAHI – School Health Program: Targeting student health, SAHI has conducted screenings for 10,000 students and over 80 health workshops, focusing on healthy lifestyles and preventive care.
- Biggest Weight Loss Challenge: A pioneering initiative to combat obesity, encouraging healthy weight loss through community engagement and support.
- Biggest Diabetic Challenge: Addressing the high prevalence of diabetes, this program focuses on education, management, and prevention strategies.
- Mobile Medical Bus: Extending healthcare accessibility, this bus travels to underserved areas, providing screenings and basic medical services.
- Free Stone Detection Camps: These camps offer early detection and advice for kidney and gallbladder stones, which is crucial for preventing severe complications.
- Corporate Wellness Programs: Designed to improve employee health and well-being, these programs offer health screenings, workshops, and wellness activities in corporate settings.
- COVID Rehab Program: Recognized by ARISE, providing comprehensive rehab for post-COVID patients for long-term complications.
These diverse CSR initiatives by RAK Hospital not only enhance healthcare accessibility and quality for the community but also promote overall societal health, embodying a holistic approach to healthcare that goes beyond the hospital’s walls.
Enhancing Healthcare Availability and Quality
RAK Hospital is strategically expanding its services and facilities to profoundly impact the healthcare landscape. Its expansion plan includes tripling the capacity to a 200-bed facility by the end of 2025 and enhancing its specialty care in areas like orthopedics, cardiology, and neurosciences.
This growth, bolstered by RAK Hospital’s partnership with Dignity Health International, will bring advanced global healthcare practices to the region. The hospital is also focusing on digital health innovations, including telemedicine and AI-driven diagnostics, to increase accessibility and efficiency. This expansion will significantly improve healthcare availability and quality, solidifying its position as a transformative healthcare provider in the Middle East.
RAK Hospital Awards Accreditation List
- 2023: Best Multi Specialty Hospital of the Year – Health Magazine Awards
- 2023: United Nations Platform (UNDRR) ARISE – For RAK Hospital’s Contribution Towards Sustainability & Resilience in Healthcare during COP28
- 2023: 6th Reaccredited by Joint Commission International
- 2022: Stevie Award for Covid-19 Management Initiatives and Contribution To The Local and Regional Community Award by RAK Chamber of Commerce
- 2022: RAK Hospital was Awarded as Medical TourismDestination of the Year Award by the Medical Council MEDTEK
- 2023: CAP Accreditation
- 2023: ISO/IEC 27001:2013 Information Security Management Systems
- 2023: ISO 15189:2012 RAK Hospital Laboratory
- 2022: Awarded The Super Brands Status
- 2022: Reaccredited by TEMOS for 2nd Time With Excellence in Medical Tourism
- 2022: Reaccredited by TEMOS for 2nd Time With Quality in Medical Care
- 2022: Reaccredited by TEMOS for 2nd Time
- 2022: The Best COVID-19 Response to RAK Hospital, Burj CEO Awards – March 2022
- 2021: 19th Asian Leadership Award for Best Innovative Service
- 2021: 19th Asian Leadership Award for Best Innovative Leadership
- 2021: Award for The Best Quality Initiative In Healthcare (The Economic Times)
- 2021: Best COVID-19 Solution for Community Care (World Leadership Congress and Awards)
- 2021: COVID-19 Healthcare Excellence Award- Excellence in Leadership (World Medical Council)
- 2020: The Golden Globe Tiger Awards – Brand Excellence
- 2020: Reaccredited by Joint Commission International
- 2020: Awarded Super Brand Status
- 2019: TEMOS International Accreditation
- 2019: Best Hospital for Medical Excellence – World Medical Council
- 2019: Awarded Super Brand Status
- 2019: Awarded Shiekh Khalifa Excellence Award
- 2019: Awarded ‘Mohammed Bin Rashid Al Maktoum Business Excellence Award’
- 2018: Health Icons Awards- Singapore
- 2018: Health Magazine Award – Best build
- 2018: Smart Health Award – UAE
- 2017: Health Magazine Awards – Best Environment
- 2017: Reaccredited by Joint Commission International for the fourth time
- 2016: Awarded ‘Heath Care Asia Award’ – Best Brand & Leadership
- 2015: Awarded ‘Mohammed Bin Rashid Al Makhtoum Business Excellence Award’
- 2014: Reaccredited by Joint Commission International for the third time
- 2012: Achieved the Dubai Quality AppreciationProgram Award (DQAP)
- 2012: Awarded Highly Commended for Best Healing Environment Hospital in the Middle East
- 2011: Re-Accredited by Joint Commission International
- 2011: Awarded for the Best Healing Environment Hospital at the Hospital Build Awards
- 2011: Awarded the Best Hospital Project at the 2nd Annual Arab Investment Summit
- 2010: Awarded Highly Commended for Best Healing Environment Hospital in the Middle East
- 2009: Awarded Highly Commended for Best External Design
- 2008: The Swiss Leading Hospitals Certification
- 2008: Joint Commission International Accreditation
Awards for Dr Raza Siddiqui
2023: Top Healthcare ICON Award – Annual Health
Magazine Award
- 2023: Top-40 Healthcare Visionaries – Arabian
Business
- 2023: Top Inspirational Leader Award – White Page
Leadership Conclave
- 2023: Exemplary Healthcare Leader Award – 2nd
IELTS Global Healthcare Summit
- 2023: Bharatiya Mahantam Vikas Puraskar for
Outstanding Contribution To The Healthcare Sector in
UAE & India by Greatest Brands & Leaders, AsiaOne
- 2023: Emirates Awards of Excellence from United
Nations Global Peace Council
- 2023: Awarded Top 100 Healthcare Leaders, Forbes
Middle East
- 2023: CEO of the Year Award, United Nations Global
Peace Council
- 2022: Awarded Top Healthcare Leader Award, Forbes
Middle East
- 2022: Lifetime Achievement Award, SIEMENS Healthineers, and the World Sustainable Business Forum
- 2022: Featured on the Cover Page of Business Magazine – CEO Clubs Network
- 2022: Awarded CEO of the Year Award by Medical Council MEDTEK
- 2022: Awarded Emirates Awards of Excellence by the United Nations Global Peace Council
- 2022: Top 30 Most Successful Self-Made Men by Prodigy Global Network
- 2022: Top 50 Healthcare Leaders by Forbes Middle East
- 2021: Indywood Business Excellence Award
- 2021: Best Innovative Leadership Award by Asian Leadership Award
- 2021: Business Leader of the Year Award, The Economic Times
- 2020: CEO of the Year Award by Golden Globe Tiger Awards
