Many stories start with “Once upon a time…,” but very few take the lead with “Let’s make the lives of IT professionals easier.” Empowering the tech world with reduced downtime while setting new standards for efficiency through automation is Pulseway.
Founded in 2011 by Marius Mihalec in Dublin, Ireland, the RMM solution company is transforming the tech world for the better. As the CEO of the company, Marius is mastering the art of technology leadership and facilitating the global IT space with a hassle-free experience of remote work culture.
Knowing these technological marvels, we at InsightsSuccess caught up with Pulseway to learn more about the tech giant’s success story.
Below are the interview highlights.
Please brief our audience about Pulseway, its USPs, and its position as a leading provider of infrastructure management solutions.
Pulseway was founded 11 years ago to make the lives of IT professionals easier by empowering them to manage their IT environments from anywhere. We achieve that by enabling our customers to become more efficient, effective, and flexible, so they don’t have to be in the office to complete routine IT tasks. We deliver this in many ways, including providing the most feature-rich mobile RMM app in the industry that allows technicians to fully manage their environments from anywhere using their smartphone or tablet, along with sophisticated automation that minimizes the mundane and routine tasks that take up so much of their day.
Tell us more about the products and services through which you have ascertained your stronghold within the infrastructure management space.
Our core product is our mobile-first remote monitoring management (RMM) solution. Many dismiss mobile apps as irrelevance, but the majority of our users prefer our mobile app over web apps for their workstations or laptops. They appreciate the freedom to be able to monitor and manage their networks from anywhere. It makes sense that the device that alerts them to a problem is also the device they use to fix the problem. We have also gained a reputation for ease of use by being intuitive and presenting users with all the information they need when they need it. We listen to our customers and so focus on delivering the functionality they need, rather than just what a developer thinks is cool.
Brief us about the featured person(s), their journey in the industry, and how they have contributed to Pulseway’s success.
The seed of what is now Pulseway was planted on one cold Dublin evening when I was in bed and realized I hadn’t shut down a couple of servers I had at home. At the time, I was a technical architect at an Irish software developer specializing in healthcare and was convinced there must be a solution on the market that would allow me to manage these servers from my mobile device. I searched online and was surprised to discover no such product on the market. This is why I came up with the idea of a mobile-first, easy-to-use RMM tool that eventually became the company’s guiding principle. Our team is constantly evolving the product and business and are proud of the open, customer-first culture we have established.
Being an experienced leader, share your opinion on how the adoption of modern technologies in the infrastructure management space has transformed the industry and how you have leveraged these technologies to deliver your products and services.
Every IT team seems to be getting busier – whether it is due to having to look after more stuff or, as we saw during the pandemic, being forced just to do more, but with less staff. This just adds to burnout, and in an industry with a shortage of skilled labor, no one can afford to lose workers. Giving them the flexibility to work when and how they want will become more important, and this is where powerful mobile apps come into their own. Suppose they combine features such as remote desktop and chat (or even video-based support calls).
In that case, the technicians will be more fulfilled, and the end-users could even experience better service levels. Smart automation that identifies issues before they become a problem and machine learning can also play a significant role in reducing the mundane & repetitive workload that takes up so much of the technicians’ time – preventing them from proactively making their environment the best it can be. We may be a long way from self-healing infrastructure management solutions, but we can move further in that direction and make life better for IT technicians and end-users alike.
Considering the COVID-19 pandemic, what challenges did you face, and how are you currently driving Pulseway to sustain operations while ensuring the safety of your employees?
We faced the same challenges as other companies as our customers navigate their own business uncertainties. Some of our MSP clients lost customers themselves, and that obviously impacted their needs and purchasing decisions. However, one result of the pandemic was the realization that IT is crucial and needs to be maintained even when offices were empty, and so our business proved quite resilient. Our focus on mobile working meant we were a perfect solution for the times as IT technicians could work from anywhere. Our team immediately transitioned to working from home without any reduction in productivity or efficiency. We even hired during this period.
What would be your advice to budding entrepreneurs who aspire to venture into the infrastructure management space?
The infrastructure management space is full of great solutions, so there is no point in just launching a copycat solution. In those cases, the market then becomes focused on price rather than innovation. If anyone wants to venture into this space, they first must be passionate about what they are doing – as this will keep them engaged during the inevitable tough times. Secondly, they should be offering something different that makes them stand out. This can be a niche in the market, support for newer technologies that the existing solutions do not support, or just a new way of doing things that resonates with the market.
How do you envision scaling Pulseway’s operations and offerings in 2022?
We will be expanding all our teams – sales, marketing, development, and support to help give our customers an even better service. The customer experience is key to market success, so we will be focusing on how we can improve that. From a product perspective, we are continually making improvements to optimize the user experience. We are also maximizing integrations with leading software providers as our customers look to us to offer additional solutions such as backup and security. Our core effort, though, remains to deliver the most intuitive, efficient, and flexible RMM solution in the market.
Please give us a few testimonials of your clients/customers and awards/recognitions that accurately highlight your organization’s position in the market. (If available/permissible)
a. “The same support that I give my clients is the same support you guys give us.” We utilize Pulseway in every way, shape, and form because of the fact that we love that we know what’s going on, as or before it happens.” – Michael Famighetti, President, Millennium IT Services
b. “Most of the things that we need to do are taken care of automatically by Pulseway. We rarely have to engage with Pulseway.” – Humberto Hilario Information Security Manager, PC Age
c. “Pulseway is so simple that anybody could run a network quite simply if they take this tool. There’s no complexity to set it up. It’s straightforward. It’s intuitive. The interface is great, and it really sells itself. Once people see it, it’s just like, “How can I get that?” – Steve Smith, Advantage New Zealand
d. “For IT managers and teams, Pulseway is the ideal solution…fast, low cost, low footprint, and it makes us look good to users. Plus we can use it anywhere…from the office, home, beach or even stuck in traffic. In short, it’s the ideal solution for a busy IT shop like ours.” – Eugene Chan – Deputy Director Digital Services, University of Auckland Business School
e. “The fact that we can do a windows update, for example, on our servers from the phone in off-hours, and that you can practically sit in your armchair with one eye on the movie and another eye on the phone and do some maintenance work, is very good.” Thomas Traberg-Larsen, Director, Compusoft