At Luware, they work closely with their clients to deliver solutions which meet the needs of today’s customers and employees alike. With an emphasize on innovation and ease of use, combined with quality and simplicity our solutions are breaking new grounds in customer service while at the same time improving agent/employee productivity, supporting the requirements of the modern work place through improved communication, collaboration and mobility. Luware AG is a leading provider of customized custom service platforms based on Microsoft Unified Communications (UC) technologies
Native interfaces between Telephony, IM, Webchat, Mail, Video Conferencing, Application/Desktop Sharing as well as interfaces for popular social media such as Facebook and Twitter build the foundation for full Skype for Business Integration and extension. Every aspect of the Interaction between customer and employees is covered with the popular add-ons of Luware and empowers Businesses to be more productive day by day.
With the use of latest and most innovative technologies such as WebRTC, Luware is having clean and most performant integration capabilities. By using Skype for Business as base application and framework for the add-ons, Luware simplifies the user experience tremendously while providing only one client enriched with the respective add-ons for all interactions.
With the help of Microsoft UC technologies, Luware supports companies in adapting the communications between their staff and the customers to present-day demands, thus meeting the constantly rising expectations of the customers and ensuring work flexibility for their staff members.
Philipp Beck, Passionate Persona behind Luware
Philipp Beck, Founder and CEO of Luware, is a leading provider of service platforms based on Microsoft Unified Communication technologies. His portfolio includes solutions for contact centers, team-ACD or single-user workstations over multiple channels.
Just after his electrical engineering studies at the Hochschule Rapperswil, where he pasted with distinction, he worked at the Institute for Networked Solution and deal with Microsoft UC environment. Since 2007, Philipp holds the title Microsoft Certified Master for OCS, which he later confirmed with the title Microsoft Certified Master Lync 2010 and Microsoft Certified Solution Master Communications for Lync 2013.
Philip says, “We at Luware work with the principle, that happy employees is the key to sustainable corporate success.”
He adds, “At Luware we work closely with our clients to deliver solutions which meet the needs of today’s customers and employees alike. With an emphasize on innovation and ease of use, combined with quality and simplicity our solutions are breaking new grounds in customer service while at the same time improving agent/employee productivity, supporting the requirements of the modern work place through improved communication, collaboration and mobility. Luware AG is a leading provider of customized custom service platforms based on Microsoft Unified Communications (UC) technologies.”
Luware – A Leading Provider of Customized Service Platforms
Luware is a leading provider of customized service platforms based on Microsoft Unified Communications (UC) technologies. It offers solutions for contact centers, team-ACD or single-user workstations for the following channels: Chat, Voice, Video, Mail, Social Media and Co-Browsing. With the help of latest technologies such as WebRTC, CRM integrations, recording solutions and other add-ons, Luware offers a full range of all additional functions for Skype for Business and Lync.
The unmatched experience and expertise of Luware includes business processes in customer service, Microsoft UC technology, product development, project management and software engineering.
In conjunction with Microsoft products, the solutions from Luware allow customer service representatives and internal services alike to handle all concerns individually, personally and quickly.
Beyond Traditional Solutions
Luware provide solutions that are more than just communications; they make the customers experience true cooperation:
LUCS, The Contact Center Solution that integrates native into Skype for Business or Lync. This enables channel independent routing of any customer request, directly to the Microsoft UC client of the Contact Center Agent. Chat, Voice, Video, Email and even Faxes can be handled without leaving the Client.
TeamManager, provides advanced features to the Response Groups of Skype for Business / Lync such as Team Contacts, Team Presence, Reporting, and different Routing Options for Chat, Voice and Video.
PresenceAssistant, simplifies the routing of incoming calls, thus adding a feature known as target-oriented presence to Skype for Business / Lync various presence statuses.
RTC LAUNCHER is a web application using the open standard of WebRTC among others, thus enabling end-to-end connectivity between web browsers and Skype for Business / Lync.
SwitchBoard is a completely in Skype for Business Integrated Application that provides one-click functionality such as call transfer, calendar integration and email templates for callback requests.
While talking about the future panorama Philipp says, “Due to the growing user adoption of Lync and Skype for business worldwide, Luware started focusing since 2014 mainly on the international market. First wins in Germany, Belgium, UK and Kuwait in 2015 paved the way for strong international growth.”
Going forward, with its headquarters based in Switzerland, Luware will focus on strongly deliver local in-county services in those regions 2015 and beyond. The most recent development includes offices in UK, Dubai, Spain and New York.
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