Experience Unparalleled Grandeur and Comfort in an Oasis of Exceptional Luxury!
Life can feel like a never-ending loop of familiar activities, leaving us feeling trapped and uninspired. Many of us have a daily schedule that can feel like a chore, with the same morning alarm, same commute, same lunch, same evening walk, and same bedtime. While it’s easy to become complacent and stuck in a mundane cycle, it doesn’t have to be this way.
Seeking freedom and a break from the regular can be a challenge when stuck in the same place. If you’re looking for a tranquil destination, diverse cuisine, captivating views, and an incredible experience, Le Saint-Sulpice Hôtel Montréal might be your best bet.
Le Saint-Sulpice Hôtel Montréal is an oasis in this hectic world, inviting people to live life to the fullest. It’s a place where you can escape the monotony of everyday life and immerse yourself in a world of luxury and comfort.
It is a unique and elegant boutique hotel that boasts a blend of modern and classic styles. The hotel is designed to provide guests with a luxurious and comfortable experience during their stay. Each room and suite is uniquely designed and equipped with all the modern amenities to ensure your stay is nothing short of spectacular.
The hotel is surrounded by some of the most famous landmarks in Montreal, including the Notre Dame Basilica, the Old Port of Montreal, and many other historical and cultural attractions. The location is ideal for anyone looking to experience the rich history and culture of the city.
It is also renowned for its exceptional hospitality and personalized service. The staff is highly trained to cater to every guest’s needs and desires, making sure that their stay is comfortable and enjoyable. Whether you are visiting Montreal for business or leisure, Le Saint-Sulpice Hôtel Montréal offers an unparalleled experience that will leave you feeling pampered and rejuvenated.
Join us as we delve into the journey of comfort and luxury!
Please brief our audience about your Hotel, its USPs, and how it is currently positioned as a prominent name in the hospitality industry.
Le Saint-Sulpice Hotel Montreal is a 4-star, 4-diamond luxury boutique hotel located in the center of Old Montreal. Offering 108 suites with a variety of individual styles and stunning views of either the historic cobblestone streets of Old Montreal or the hotel gardens, it is the perfect destination for a luxurious stay.
Shed some light on your offerings and how they impact the hospitality industry as well as your clients.
Location, location, location!
Everything is about location. Right in the old town, our establishment is renowned for the largest suites in downtown Montreal and our hidden garden in the inward courtyard. Le Saint-Sulpice Hotel is the perfect postcard to promote Montreal as a destination of choice.
Please brief us about the featured person’s (s) journey in the industry and how they have contributed to the company’s success.
Marc-André has more than 20 years of experience in the hospitality industry. He worked for different brands and independent hotels. He graduated from the ITHQ (Quebec Hospitality and Tourism and specialized in hotel openings and restructuring of operations.
Being an experienced leader, share your opinion on how the adoption of modern technologies has impacted the hospitality sector. How has your association incorporated such technologies into its daily operations?
Technologies are helping hotels to be more efficient in their communication with their guests, reduce labor expenses, increase room revenue and other revenues, and be quicker to improve our standards and processes.
What initial challenges did you and your association face, and how did you drive your Hotel to sustain operations while ensuring the safety of your customers?
It’s all about the employees. After the pandemic, we had some safety issues in many hotels since we were short-staffed. Not only having a full team is important, but their training is paramount. Once the team is well trained, it’s important to keep them engaged and happy in their workplace with good business culture. A committed employee will give it back in customer service and safety awareness. Empowerment and ownership are the keys to success!
What would be your advice to budding entrepreneurs who aspire to venture into the hospitality industry?
It’s a question of passion. Passion for the service and the people. Best advice: surround yourself with experts in their fields. You don’t need to be good at everything. You just have to inspire trust and give it to your team in return. It’s important to have a clear vision of where you want to take your team.
How do you envision scaling your Hotels’ functions and offerings in 2023 and beyond?
With technology, we tend to forget about human beings. Most of the hotels are pretty much the same. In the end, the difference is the people! Creating a unique guest experience is the best way to differentiate our establishment from others.
Please give us a few testimonials of your clients/customers and a list of awards/recognitions that accurately highlight your association’s position in the market.
- 2013: We won the Worldwide Hospitality Awards: for our campaign La valise (the suitcase: short film marketing campaign); info: https://www.lesaintsulpice.com/en/hotel/indulge-your-imagination
- 2015: Hotelia Award for our book Suite Stories, edited by the hotel
- 2022, 2021, 2020 Tripadvisor Travellers’ choice
- 2019, Marc-André Dandeneau received the special mention Juryof the Hotelia award for the Human resources initiatives
What is your opinion on the future of the hospitality industry concerning changing customer preferences due to advancements and innovative services?
In the upcoming years, hotels will face two types of guests: those who prioritize technology for efficiency and those who value human interaction. Meeting guest expectations promptly is crucial, including reducing wait times, providing 24-hour services, and responding quickly to emails. New technologies like mobile room keys, robots for room service, and chatbots for customer service can help, but personalization and warmth should not be sacrificed. Incorporating new technologies is necessary to make up for staff shortages, but hotels must maintain a personalized experience for guests. Le Saint-Sulpice Hôtel Montréal is embracing new technologies while prioritizing a personalized customer experience through their signature SoSulpice initiative.
Original Tours: We have created original routes that you will not find anywhere else and are accessible to our guests only! This unique activity allows our guests to visit other neighborhoods like Montrealer, thanks to routes developed by our employees or by Montrealer experts.
Local Discoveries: We will help our guests delight in exclusive, tailored Montrealer moments during their stay! Depending on the season, we offer them some local specialty tastings in the lobby, but also the opportunity to discover local businesses or merchants or the fruits of the labor of Quebec artists or Montreal artisans.
Exclusive experiences: In offering guests more than just a hotel stay, they can enjoy original experiences with our local partners. We provide opportunities to discover what goes on behind the scenes of a show or access temporary exhibitions outside of general public opening hours. Additionally, guests can enjoy privileged meetings with Quebec artists. Our hotel also offers an exclusive experience, with art and culture being a part of our DNA.
A permanent exhibition in our public area features talented Montreal photographers and artwork by the famous Quebec designer Jean-Claude Picart.
Suite Stories: A Collection of Short Stories by Canadian and International Authors in the comfort of their Suite.
The hotel occasionally hosts events for all guests in Montreal, which incorporate technology such as QR codes, digital platforms, and smart TVs to communicate efficiently with customers. However, these experiences are not solely based on technology.
