In the ever-evolving landscape of e-commerce, efficient and accurate order fulfilment is a critical component of success. In this dynamic sector, visionary leaders are driving innovation and reshaping the way orders are fulfilled, making it possible for businesses to meet the ever-growing expectations of consumers for speedy and accurate deliveries. The leaders in this industry are individuals and organizations that have harnessed innovation, streamlined operations, and optimized logistics to provide seamless end-to-end solutions for businesses looking to thrive in the digital marketplace.
Meet Ghazwan, M.D. Sunji, Co-Founder/Chief Operations Officer at GHS Logistics Fulfilment Centre who, stands out in the field of Logistics. With a proficiency of consultants and advanced technology, Ghazwan guarantees to attain unparalleled outcomes for the clients.
These state-of-the-art inventory systems keep Ghazwan and his team above the rest, and thus, we at Insights Success interviewed him to learn more about his personal and professional journey.
Below are the highlights of the interview:
Could you please brief us about yourself and what motivated you to embark on this sector?
In short, I excel in simplifying complex processes and tackling difficulties in fields like operations, technologies, and international trade challenges for businesses as well as individuals. My tenure at Federal Express has equipped me with invaluable expertise that has been instrumental in my professional journey. I have personally witnessed the difficulties people encounter with shipping and short-term storage; therefore, I am determined to provide accessible and cost-effective solutions by presenting a range of options to choose from.
Could you please tell us about GHS Logistics Fulfilment and its inception story?
Our fulfilment center was established in 2016 as a branch of GHS Logistics Services FZE to cater to the rapidly growing demand for order management and expand into fulfilment services. We specialize in bridging the gaps in the supply chain for businesses of all types, including “B2B”, “B2C”, “DTC,” and “Government to Consumers.” At our core, we value the traceability of orders and deliveries and have implemented the best practices and software to create a seamless workflow that caters to a wide range of business models. With our fulfilment centers situated in various locations throughout the UAE, e-commerce businesses can be closer to their consumers and deliver products more efficiently.
How does GHS Logistics Fulfilment Centre differentiate itself from other order fulfilment centers, and what types of businesses can benefit from the services provided by GHS Logistics Fulfilment Centre?
We stand out in four significant ways:
1) Our dedication to completing tasks promptly and with high standards demonstrates our high regard for your precious time.
2) We possess the necessary expertise to efficiently execute tasks at the appropriate time, location, and manner.
3) Our triumph is closely linked to our clients’ triumphs, so we are committed to helping businesses attain their objectives.
4) Our technology is always ahead of the game, primed to meet and surpass our customers’ ever-increasing demands.
Can you explain the process of storage services offered by GHS Logistics Fulfilment Centre, and how does GHS Logistics Fulfilment Centre ensure accurate picking and packing/repacking services?
We are experts in creating a seamless flow of operations and processes by working closely with your business representatives. Our advanced warehousing system is designed to integrate with 52 different platforms, including popular shopping carts like Shopify, WooCommerce, and Etsy, as well as leading marketplaces like Amazon and eBay and advanced ERP systems such as Oracle and Odoo. Our services are triggered precisely when needed, ensuring maximum efficiency. With our integration, sales orders are transformed to WMS RFID devices for pick and pack services with 99.92% accuracy. Our team uses various technological solutions to monitor, track, and enhance the efficiency of our services. As leaders in fulfilment services in the Gulf region, Middle East, and North Africa, we offer reliable, flexible, and scalable business-to-business pick and pack warehousing services for small, medium, and large businesses, as well as online merchants. Our high-volume services can handle bulk orders and a variety of items, from pellets to large-scale requirements. You can trust us to provide top-notch services that will exceed your expectations.
What freight forwarding and custom clearance services does GHS Logistics Fulfilment Centre offer?
When it comes to your freight forwarding needs, GHSL FC is the ultimate solution. Our team of specialists are experts in the shipping regulations of major countries, ensuring shipments are taken care of to 256 countries and the countryside. We offer air, sea, and land transport and import, re-export, and export services to Italy, Spain, the UK, the US, and Canada. We handle full container and less container load (LCL) services, with all types of containers available. Our customs clearance process is guaranteed to be smooth and hassle-free, covering SAQR Port, RAK Port, Rak Airport, Hulailah, Rakez Customs, and all UAE ports, airports, boarders, Dubai, and Jebel Ali, the largest commercial port. Choose GHSL FC for a reliable and efficient freight forwarding experience. We are confident in our ability to meet your needs and exceed your expectations.
Can you explain how the GHS Logistics Fulfilment Centre handles delivery arrangements for its clients?
At our company, we guarantee timely and reliable delivery of our customers’ products and services. We are proud to provide exceptional service starting from the moment we receive a delivery request until successful completion. Our rigorous process involves prioritizing deliveries based on urgency, optimizing delivery routes for maximum efficiency, and utilizing advanced systems to constantly track and monitor deliveries. You can trust us to deliver your goods with confidence.
Does GHS Logistics Fulfilment Centre offer inventory audit and inspection services? If so, how do they ensure accuracy?
We offer comprehensive, optimized solutions that will meet all your critical inventory management needs. Our services include a top-notch inventory system that efficiently tracks and manages inventory, in-depth inventory planning and analysis to ensure optimal performance, regular inventory audits to guarantee accuracy, real-time inventory balance monitoring for timely decision-making, a detailed inventory history record for comprehensive tracking of inventory movement, adjustments, and receipt, efficient sorting of goods for effective management, and implementation of barcoding for seamless inventory tracking and management. You can be confident that our solutions will provide everything you need to manage your inventory with ease and precision.
Can you elaborate on the re-branding services provided by GHS Logistics Fulfilment Centre?
At GHS, we confidently ensure a seamless and rewarding rebranding process through our comprehensive research, planning, and attentive care. Our specialist team conducts a thorough analysis of your products and develops multiple tailored solutions to meet all your needs. Whether you need a simple packaging change or a new product that will captivate your target audience and differentiate you from your competitors, our experts use their expertise and necessary tools to provide innovative and personalized solutions that greatly benefit your business.
How does the GHS Logistics Fulfilment Centre ensure cost-effectiveness and efficiency in its fulfilment services?
At GHS Logistics Fulfilment Centre, we excel in rapidly and efficiently handling your inventory. Our top priority is to minimize the time between orders and deliveries, ensuring speedy shipment and transportation of your products. We optimize the entire fulfilment process, including strategically positioned warehouses and seamless order management. Our ultimate mission is to provide you with a hassle-free experience from start to finish.
Can you provide any success stories or examples of how GHS Logistics Fulfilment Centre has helped businesses achieve their order fulfilment goals?
Numerous businesses in the UAE and the Middle East have found success through their association with GHSL FC’s innovative concepts. A prime example of our team’s exceptional abilities occurred in late 2018 when a Lebanese Amazon seller company approached us for assistance in bringing their Canadian supplements to the UAE. Despite facing six months of stonewalling from regulatory authorities, our expert team quickly identified the missing documentation and requested additional information to expedite the process. In a mere fourteen days, GHS received the shipment at their warehouse, surpassing the expectations of the grateful Lebanese company, who expressed regret for not seeking our assistance sooner. As a testament to our exceptional service, the company collaborated with GHS, bringing us over 200 new customers. Today, she runs an educational firm that teaches Amazon selling techniques and supports other startups, all thanks to the invaluable assistance provided by GHSL FC.
What sets GHS Logistics Fulfilment Centre apart from other fulfilment service providers in the UAE?
Our services are expertly designed to cater to your unique requirements. With the proficiency of our consultants, advanced technology, and efficient execution support, we guarantee that you will attain unparalleled outcomes.
We specialize in implementing state-of-the-art inventory systems that will save you valuable resources. Our solutions eradicate the need for transport, warehouse storage, technology, training, and staff, allowing you to optimize your operations and concentrate on your core objectives.
Can you explain the process of implementing GHS Logistics Fulfilment Centre’s services for a new client?
Our comprehensive process is designed to ensure that customers get the most out of their product and that our working relationship is both positive and productive.
Here’s how we do it:
1. We require clients to complete our questionnaire to provide us with all the relevant information we need.
2. Based on the information provided, we will present a proposal that must be followed.
3. The onboarding process, including registration, contract signing, and payment, will be handled according to our guidelines.
4. If necessary, we will make adjustments to the process to ensure the best possible outcome for our clients.
How does the GHS Logistics Fulfilment Centre ensure the security and safety of the client’s inventory during the fulfilment process?
Our expertise in inventory management services and state-of-the-art systems ensures that you receive unparalleled insight into your inventory. Our all-encompassing inventory management services are tailor-made to provide maximum benefits to our clients. Our highly effective inventory management services enable you to accurately assess product availability and procure goods accordingly. Moreover, we offer complete visibility across all shipments, orders, and global inventories, giving you real-time information on your stock.
Please give us a few testimonials from your clients and awards or recognition that accurately highlight your achievements in the corporate niche.
Over the years, GHS Logistics has received numerous awards and recognitions for exceptional services. Notable among these awards are:
– In 2013, GHS Logistics was honored by Hadid Int’l Services with a certificate of honor for their outstanding service provision.
– In 2014, Moonjet Aero Services recognized GHS Logistics as their best partner in 4PL and 5PL, presenting them with a certificate of honor.
– In 2016, GHS Logistics was acknowledged by MEA Markets Magazine as the Best Packing, Removal & Storage Company and was awarded the prestigious UAE 2016.
– In 2017, Dubai Police presented GHS Logistics with a certificate of honor for their quick response and support.
– In 2018, GHS Logistics won 3rd place for Best Technology Involved in the market 2018 at Ras Al Khaimah Economic Zone (RAKEZ).
– In 2022, GHS Logistics was recognized by Silicon India Magazine as one of the Top 10 Promising NTDS Providers from GCC. Additionally, RAKEZ awarded GHS with the Golden award for 10 Years in the Free Zone and 5 Years in the Mainland.
– 2022-2023 MEA Markets magazine also acknowledged GHS Logistics as the Most Trusted 3PL Provider and the Best 3PL Provider in 2022 and 2023, respectively.
GHS Logistics is proud to have received these awards and recognitions, which demonstrate their commitment to providing exceptional service to their clients.
Testimonials from Satisfied Clients/Customers
– MBC Group (a group of international TV channels and podcasts): The Group Public Relations Officer confirms that GHS is extremely reliable and takes care of everything related to shipping from request till delivery.
– UK Publishing Company: Mrs. Ashley McDonalds highly praises the fantastic team led by Ghazwan for their exceptional communication, excellent pricing, flexible options, and outstanding facilities. GHS went above and beyond for her small business, which she deeply appreciates.
– Arco Interiors: Eng. Alaa Dabour expresses his gratitude to GHS for their unwavering support in a huge project in IPIC Abu Dhabi. He firmly believes that GHS provides superior employees who work exclusively for him, and they respond promptly and meet the highest standards.
– Dubizzle: Mr. Ali Nazzal considers GHS to be the best logistics company with unparalleled service. He strongly recommends everyone to deal with them.