Euromaster officials announced today that it has extended its long-standing collaboration with Kyndryl, the world’s largest IT infrastructure services provider, for an additional five years. The partnership aims to establish a modern service desk to enhance the digital work environment and support the management of its employees and service centers across Europe.
As the European leader in tires and car maintenance, Euromaster operates over 2,500 centers in 17 countries, serving a wide range of market segments from private individuals to professionals. Facing considerable challenges, Euromaster is committed to using the most advanced tools to provide personalized and efficient support to its employees.
The extended collaboration with Kyndryl covers all of Euromaster’s European operations and includes the Device Management department, responsible for managing and administering all workstations. In line with these requirements, Kyndryl will create an optimized digital workspace, enhancing the user experience for Euromaster employees.
“Our goal was to raise the caliber of our services since they were falling short of what our customers had come to anticipate. As a result, we decided to issue a call for tenders and select Kyndryl to help us modernize our digital workplace, concentrating on the Service Desk. Due to Kyndryl’s skill and quick thinking, we were able to provide a contract that met our requirements. Since we started the changes, the initial customer satisfaction numbers have increased. We have faith in our collaboration with Kyndryl, as they will help us pursue ongoing enhancements,” stated Fabrice Stellmacher, Euromaster’s Infrastructure Manager.
“We’re thrilled that Euromaster trusted us enough to extend our partnership and give us full control over managing and updating all of their desk services. We must give Euromaster the best Digital Workplace technology because quick, effective user assistance is a significant added value,” according to Rodrigo Ferraz, Associate Director of Kyndryl France.
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