Logistics involves collaboration across departments to make sure all requirements are addressed, enabling solution providers to monitor delivery progress and proactively resolve potential delays.
NGL Logistic Solutions offers real-time visibility into the location and status of all vehicles by working with suppliers, clients, and other stakeholders.
Their 24-hour control room provides supply chain transparency and keeps clients informed throughout the delivery process.
Let us explore NGL’s journey:
From Packer to Powerhouse
Mark’s remarkable career trajectory began at RTT where he started as a packer and steadily rose through the ranks to become the Operations Director. Over the course of 17 years, he acquired a comprehensive set of skills and knowledge that would serve him well in his future endeavors.
Although he ventured into different opportunities, he ultimately returned to his roots, leveraging his expertise to establish his own business in the field he knew intimately. This bold move marked a significant milestone in his journey, as he embarked on a new path that would allow him to harness his skills and experience to drive success.
Later, he founded NGL in September 2007, the company began operations in September of that year. From humble beginnings in a rented room, it has grown significantly. Today, the company operates out of a 14, 000-square-meter warehouse and boasts a fleet of over 90 vehicles, having started with a single, used 8-ton truck in 2008.
Optimizing the Supply Chain for Success
NGL excels in optimising supply chain efficiency by harnessing the power of data analytics to uncover valuable insights into demand patterns, inventory levels, and supplier performance. This data-driven approach empowers NGL to make informed decisions that optimise inventory levels, streamline transportation routes, and identify opportunities for cost savings. Furthermore, NGL fosters strong relationships with suppliers, working closely with them to negotiate advantageous terms, ensure timely deliveries, and collaborate on process enhancements.
Additionally, NGL leverages transportation optimisation software to pinpoint the most cost-effective transportation modes and routes while ensuring prompt deliveries. The company maintains a culture of continuous improvement, where processes are regularly reviewed and optimised to identify areas for efficiency gains and cost reductions. This involves soliciting feedback from employees, monitoring key performance indicators, and implementing best practices from across the industry.
Orchestrating Excellence
NGL’s logistics operations begin with meticulous planning, carefully considering factors such as delivery deadlines and transportation routes. This meticulous planning phase involves a collaborative effort across departments to ensure that all requirements are recognized and taken into account. Leveraging advanced tracking systems, NGL provides real-time visibility into the status and location of loads, enabling the company to closely monitor the progress of deliveries and take proactive measures to resolve any potential delays or issues.
A 24-hour control room facilitates open lines of communication with customers throughout the delivery process. This includes providing frequent updates, projected delivery times, and disclosing any unforeseen problems or delays. NGL’s logistics team is comprised of skilled experts who are trained to manage various aspects of the delivery process efficiently. From warehouse staff to drivers and customer service representatives, each member plays a crucial role in ensuring smooth and timely deliveries.
To mitigate risks, NGL has developed strong contingency plans to address issues such as inclement weather, transportation disruptions, or unexpected delays. These plans enable the company to adapt swiftly while minimizing the impact on delivery schedules, ensuring that customers receive their shipments on time and with minimal disruptions.
NGL’s Commitment to Secure Deliveries
NGL prioritizes the safety and security of your cargo. Here’s how it achieves complete control and peace of mind for you:
Real-time Visibility:Advanced tracking and monitoring systems provide a bird’s-eye view of every vehicle’s location and status. This allows NGL to closely monitor the movement of goods, identify any route deviations, and take immediate action if necessary.
Enhanced Security: Long-distance vehicles are equipped with a comprehensive suite of security features:
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- On-road and in-cab cameras for constant monitoring.
- Fatigue detection cameras to ensure driver alertness.
- Cargo door cameras to deter theft.
- Geo-locking technology keeps vehicles locked until they reach their destination.
Comprehensive Insurance: NGL maintains adequate insurance coverage to protect against potential losses or damages to your shipments from theft, vandalism, or unforeseen events. This additional layer of security guarantees compensation in the event of any incident.
By combining real-time tracking, advanced security measures, and comprehensive insurance, NGL offers complete control and peace of mind throughout your shipment’s journey.
Proactive Logistics for a Disruption-Proof Supply Chain
To ensure the uninterrupted flow of goods and services, NGL conducts thorough risk assessments to identify potential disruptions in the supply chain. These assessments consider a range of factors, including transportation strikes, road maintenance, and other potential roadblocks. Based on these assessments, NGL develops comprehensive contingency plans to mitigate risks and address disruptions swiftly and effectively.
In the event of disruptions, NGL leverages alternative transportation routes or suppliers to ensure continuity of supply. This proactive approach enables the organization to minimize the impact of disruptions and maintain NGL’s commitment to delivering high-quality products and services.
Following any disruptions, NGL conducts thorough post-event reviews to evaluate its response and identify areas for improvement. By learning from past experiences, NGL can refine its processes, update contingency plans, and enhance its resilience to future disruptions. This continuous improvement cycle enables NGL to adapt to changing circumstances and maintain NGL’s position as a reliable and efficient supplier.
NGL: Committed to a Sustainable Future
NGL takes environmental responsibility seriously and is committed to minimizing its impact on the planet. Here’s a breakdown of NGL’s multi-pronged approach to sustainability:
Carbon Neutrality by 2035:
- Reducing Emissions: NGL actively reduces its carbon footprint across all its operations.
- Offsetting Remaining Emissions: It invests in verified carbon-reduction projects to compensate for unavoidable emissions.
- Transparency and Accountability: A monitoring and measuring program, verified under ISO 14064 standards, is implemented. This data is publicly shared annually, including in the EWASA report.
- Reaching Net Zero: By June 2035 the company aims to achieve net-zero climate impact through initiatives focused on: Energy Efficiency, Renewable Energy Sources, Green Building Practices, Waste Reductions, Lifecycle Management, and Green Certifications.
Minimizing Waste: Waste reduction in operations and vehicle maintenance is a priority. It aims to:
- Reduce waste generation at its source.
- Eliminate landfill waste through responsible disposal methods.
- Partner with environmentally responsible fleet maintenance providers.
Collaboration for Sustainability:
- NGL actively collaborates with suppliers, clients, and other stakeholders to reduce their collective environmental footprint.
- NGL’s Sustainable Procurement Strategy includes a Supplier Code of Conduct requiring reduced environmental impact from all partners (100% adherence expected).
- The company chooses fleet partners (like HINO and IVECO) who prioritize sustainability with established environmental plans.
By implementing these comprehensive strategies, NGL demonstrates a strong commitment to a cleaner future for all.
Building a Collaborative Culture at NGL
At NGL, a strong sense of purpose and collaboration are believed to be key ingredients for success. Here’s how the company fosters a collaborative environment:
- Shared Mission: The company understands that everyone needs a reason to come to work each day. Defining NGL’s mission is the first step towards uniting the team under a common goal, inspiring them to work together to achieve it.
- Collaboration as a Standard: Simply wanting a collaborative team isn’t enough. From the outset, NGL sets clear expectations for collaboration as a minimum standard for everyone.
- Teamwork in Job Descriptions: Individual job descriptions go beyond outlining solo responsibilities. They also detail how each role contributes to team efforts and fosters collaboration.
- Recognition and Value: It is recognized that not everyone is a leader or a vocal public speaker. However, a successful NGL team thrives when each member brings their unique skill set to the table and feels valued for their contribution.
- Building Community: A strong sense of community is crucial for fostering collaboration. NGL actively works to cultivate a positive and supportive work environment where team members feel comfortable sharing ideas, working together, and achieving shared goals.
Transparency and Accountability in Performance Measurement
NGL Logistics measures performance through key performance indicators (KPIs) directly aligned with their customers’ business goals and expectations. These KPIs encompass crucial aspects of their logistics operations, including on-time delivery, accuracy, efficiency, and customer satisfaction.
To ensure transparency, NGL Logistics provides detailed conformance reports. These reports track the company’s adherence to predefined service level agreements (SLAs) and quality standards, offering valuable insights beyond just numbers. Customers gain visibility into NGL Logistics’ performance across key metrics, enabling them to track progress, identify trends, and make objective evaluations.
Furthermore, NGL Logistics prioritizes customization. Conformance reports are tailored to each customer’s specific requirements and preferences. This ensures customers receive the most relevant and actionable information to support informed decision-making about their logistics needs. Reports are generated monthly and accompanied by in-depth analysis and commentary from the performance management team, providing valuable context and insights.
Navigating Change & Embracing Innovation for Continued Success
NGL Logistics understands that unforeseen events can disrupt operations. To mitigate these risks, they have established comprehensive contingency plans. These plans act as a final line of defense, minimizing potential damage if a risk materializes.
Recognizing the transformative power of technology, NGL actively embraces advancements in big data, predictive analytics, digitalization, and automation. By leveraging these tools, they optimize supply chain performance, streamline operations, and gain valuable insights to propel their business forward. This commitment to technological innovation ensures it remains at the forefront of the industry, particularly within its niche markets of medical, automotive, and linehaul services.
