Southwest Airlines CEO Bob Jordan states that the airline is undertaking many steps to lessen the risk of future operational meltdowns, including a $1 billion investment
More than a dozen senators wanted answers from Southwest after its obsolete crew-scheduling technology became overwhelmed during the busy holiday season.
technology as we continue to focus on adding capabilities to bring rapid improvements for you, our valued customers,” said CEO Bob Jordan.
This involves investing more than $1 billion of its annual operating budget for IT system investments, upgrades, and upkeep.
The company is now making additional efforts to “review the events and make thoughtful recommendations on future actions.”