The first step in improving your customer service is to make it as easy as possible for your customers to reach you.
Unless you sell a product or service specifically targeted toward people who speak a specific language, it is safe to assume that your customers
The speed at which you resolve complaints and issues is one of the most significant indicators of an efficient customer service strategy.
Many consumers still prefer to talk to an actual human being when contacting customer service, so you must train your employees
A Unified Messaging System (UMS) combines several forms of electronic messaging (email, SMS, fax, voicemail, etc.) into one dashboard.